Immigration Consultant

Job Description

Immigration Consultant

Contract: Full-time

Team: Nomadic

Location: Istanbul, Turkey (Remote)

The role:

Consultants are responsible for assisting Senior Consultants, Supervisors and Managers with the successful delivery of the team’s output of work, reporting in most cases to the Senior Consultant or Supervisor responsible for the team. This includes the preparation and drafting of applications, monitoring workflows and ensuring the CRM is updated and day-to-day liaison with clients. The Consultant will work independently on cases but will also be expected to share knowledge and expertise with other members of the team and to take a keen interest in developing their own knowledge and experience.

What your day will look like:

• Manage a centralised mailbox receiving client queries and responding or redirecting to the relevant parties
• Adhere to Nomadic process flows to achieve maximum efficiency and productivity
• Ensure that all Service Level Agreement standards are met or exceeded
• Update and maintain applications within our technology platforms, ensuring all applications are processed within the required SLAs
• Answer directed calls and emails in a timely and professional manner, within the required SLA’s
• Provide accurate information to clients upon their visa request, with support
• Be able to identify service issues and escalate to Manager / Senior Consultant / Supervisor as appropriate
• Ensure that any cases allocated to them are invoiced in a timely manner
• Maintain deep content knowledge based on all aspects of Nomadic's business process to complete orders, systems capabilities and company policy and procedure
• To provide assistance, guidance and training to visa coordinators and other consultants as required by the Manager / Senior Consultant / Supervisor 
• Work towards assisting on more complex cases under the guidance of the Manager / Senior Consultant / Supervisor 

The team:

Nomadic is an online knowledge-driven technology solution that simplifies complex global business travel and short-term visa processes. By combining the unmatched legal knowledge of Fragomen, the world’s leading provider of immigration services, with dynamic digital data collection, Nomadic’s unique automated pre-trip compliance assessment delivers accurate results for travellers, ensuring compliance with global regulatory requirements, including immigration, social security and tax.

Our global teams operate in a fast-paced, forward-thinking environment, providing exceptional client service, tailored guidance, and logistical support with consular filing in multiple jurisdictions.

What we are looking for:

Essential criteria:

• Previous Schengen visa processing experience
• Strong background in a client facing role
• Be able to research effectively on your own to find answers to more complex or unique cases
• Ability to follow the instructions of senior members of staff
• Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications
• Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards
• Proven ability to generate clear, well-organised written work and able to effectively express oneself verbally in an articulate and polished manner

Preferred skills:

• English & Turkish language capabilities

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.