About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.Position Overview:
As a Hygiene Manager in a hotel, your primary responsibility is to ensure the highest standards of cleanliness and hygiene throughout the property. You will be responsible for developing and implementing effective hygiene practices, policies, and procedures to maintain a safe and healthy environment for guests, staff, and visitors. Your role involves overseeing the daily operations of the hotel's hygiene department and working closely with other departments to ensure compliance with health and safety regulations.
Key Responsibilities:
1. Hygiene Standards:
- Develop, implement, and maintain comprehensive hygiene standards for the hotel.
- Conduct regular inspections to assess compliance with hygiene policies and procedures.
- Identify areas for improvement and implement corrective measures as necessary.
- Stay updated with the latest industry trends, regulations, and best practices related to hygiene and sanitation.
2. Training and Education:
- Provide training to staff on hygiene practices, including proper cleaning techniques, chemical handling, and waste management.
- Conduct regular training sessions to raise awareness about hygiene standards and protocols among employees.
- Ensure that all staff members are knowledgeable about and adhere to hygiene guidelines.
3. Hygiene Policies and Procedures:
- Develop and update hygiene policies and procedures in line with local health regulations and industry standards.
- Communicate policies and procedures to staff and ensure their understanding and compliance.
- Regularly review and update hygiene manuals, checklists, and other relevant documentation.
4. Hygiene Audits and Inspections:
- Plan and conduct regular hygiene audits and inspections to identify potential areas of non-compliance.
- Collaborate with relevant departments to address and resolve any identified issues.
- Maintain records of audits, inspections, and corrective actions taken.
5. Liaison with External Agencies:
- Establish and maintain effective relationships with local health authorities and regulatory agencies.
- Stay informed about health inspections, changes in regulations, and any hygiene-related requirements.
- Coordinate inspections and ensure compliance with all regulatory obligations.
6. Risk Assessment and Incident Management:
- Conduct risk assessments to identify potential hygiene hazards and develop strategies to mitigate them.
- Investigate and manage hygiene-related incidents, such as foodborne illnesses or outbreaks.
- Implement corrective and preventive measures to minimize the risk of reoccurrence.
7. Communication and Collaboration:
- Collaborate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure a coordinated approach to hygiene management.
- Communicate effectively with staff, management, and guests about hygiene-related matters.
- Handle guest inquiries and complaints related to hygiene promptly and professionally.
Qualifications and Skills:
- Bachelor's degree in hospitality management, environmental health, or a related field (preferred).
- Proven experience in a similar role, preferably in the hospitality industry.
- Strong knowledge of hygiene and sanitation practices, procedures, and regulations.
- Familiarity with local health codes and regulations.
- Excellent leadership and communication skills.
- Ability to train and educate staff effectively.
- Detail-oriented with strong analytical and problem-solving skills.
- Ability to work under pressure and handle hygiene-related incidents appropriately.
- Proficiency in using hygiene-related tools and technologies.
Note: This job description is a general overview and may vary depending on the specific requirements and policies of the hotel.