Role summary:
The HR Partner Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.
Hybrid role: 2 days in office/3 days remote (work from home)
Your role:
Respond to customer requests and provide guidance to associates and managers
Consistently execute HR processes, using case management, chat and telephony
Provide guidance to associates and managers on self-service transactions and navigating the HR portal
Research solutions to HR customer inquiries and escalate as needed
Understand and be able to communicate HR policies, processes, and procedures
Adhering to Flowserve’s safety, integrity and code of conduct policies
Other duties as required and assigned by manager
Your profile:
Bachelor’s degree in business/HR
Ideally one year of experience in HR or customer service
Proficiency in English and French is a must
Exceptional customer service, emotional intelligence and empathy
Excellent probing abilities, to identify true need from customer
Resourcefulness and ability to find answers quickly
Thorough with responses to inquiries and issues
Adaptable to different customer types and situations
Technologically savvy to improve and automate activities
Confidentiality and discretion for managing sensitive information
Executive presence and ability to deliver high touch support
Preferred:
Studies in Human Resources
Relevant experience
Prior experience in an HR Operations Environment
Working knowledge of Workday and/or Neocase
Physical Requirements:
Requires a sedentary seated or standing position for five or more hours per day with repetitive motion/activity on a computer. Would need to be able to lift up to 20lbs/9kg
What we can offer you:
Friendly multicultural environment and team events
Life, accident and health insurance
Cafeteria Package
Career development and training opportunity
There is an opportunity for home office