HR Central Services Administrator

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Specifically, you have accountability for the following named departments, this includes:

•           Human Resources

•           Global HR Central Services

NUMBER OF DIRECT REPORTS

N/A

KEY RESPONSIBILITIES

Specifically, you will be accountable and responsible for taking appropriate action with respect to the Company’s and Human Resources, including:

• Responsible and Accountable for responding to and resolving tier 2 level (escalated from tier 1) support to all employee/stakeholders at all levels within MUFG, keeping key stakeholders updated on the status of tasks
• Responsible for coaching managers and employees to use Tier 0 (self-service) tools where available and educate on Workday processes and user guides.
• Responsible for guiding tier 1 in providing entry level policy advice to line managers and escalating to ER or more senior members of the team when appropriate.
• Responsible for partnering with others to support client centric approach and building a network of contacts to collaborate with.
• Accountable and Responsible for creating, assign and resolve cases in accordance with standard operating procedures, policies and service level agreements.
• Accountable and Responsible for auditing and reviewing the case work resolved by tier 1 to show level of accordance with standard operating procedures, policies and service level agreements to stakeholders.
• Accountable and Responsible for supporting on all pre-employment processes including but not limited to, the production of all new hire documentation such as contracts, offer packs with the relevant documentation for each entity and hire, dependent on role and right to work checks and supporting team members in a cross trained function.
• Accountable and Responsible for advising on processes followed by tier 1 to ensure data entry and data maintenance in Workday or other business systems, completing payroll instructions, and other employee correspondence.
• Accountable and Responsible for monitoring data quality and requesting correction of entry in relation to all employee information, championing data integrity and utilising the system to its full capability.
• Accountable and Responsible for performing and advising on adequate controls in place to reduce errors. Ensure appropriate internal procedures and controls are in line with global HR practice and in mitigation of risk.
• Responsible for the document management processes within HR Central Services, ensuring that all required documentation is filed accordingly to employee personnel records

WORK EXPERIENCE

Essential:

• Worked within a HR Operations/Shared Service environment
• Broad HR knowledge and understanding of working practices and employment legislation
• Process mapping experience
• Understanding the needs of the employee/ stakeholder and prioritising to ensure 'client' satisfaction.
• Awareness of how current legislation impacts employment practices
• Experience of managing transactional Employee Relations activity within defined process, and
• Understanding of when escalation is required due to increased litigation risk or process failure
• Experience of partnering with the business as a generalist HR professional and being confident with
• Advising according to policy, process and legislation

Preferred: 

• Experience of working with a Case Management system preferred but not essential

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential

•  Awareness of how current legislation impacts employment practices.
• Ability to communicate effectively, informatively and with sensitivity, with a wide range of employees to maintain confidentiality and inspire trust.
• Proven experience working with Workday
• Results driven, with a strong sense of accountability whilst comfortable making strong decisions demonstrating the ability of having sound judgement
• A proactive, motivated approach
• Understanding of a an employee lifecycle
• Ability to manage conflicting priorities  and re-prioritise work accordingly
• A structured and logical approach to work whilst considering innovation
• The ability to manage large workloads and tight deadlines and maintaining a calm approach, with the ability to perform well in a pressurised environment
• High level of literacy and numeracy sufficient to undertake complex letter writing and reports, statistical analysis of performance data and complex calculations

Education / Qualifications:

Preferred:

• Professional Human Resources/business certification or equivalent industry experience desired
• Level 5 CIPD, or continuous education e.g. Masters in HR

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly
• Strong decision-making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem-solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• Strong numerical skills
• Excellent Microsoft Office skills

Applications for this role will close on 27th January 2026

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.