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The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
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Job Description Summary
The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors orJob Description
JOB DESCRIPTION
JOB TITLE: House Attendant
REPORTS TO: Housekeeping Manager
FLSA STATUS: Non-Exempt
JOB OVERVIEW:
The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or
buildings by collecting dirty linens and transporting to the laundry area, delivering clean linens to Room Attendant carts,
and retrieving trash throughout the hotel. Assist with the commercial laundry function and/or the cleaning of public area
spaces, exterior entrances to the hotel, and parking lot. Will be assigned special projects as assigned by the
Housekeeping Manager.
DUTIES AND RESPONSIBILITIES:
. Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta
G.U.E.S.T. standards.
. Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies
to Room Attendants.
. Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down
shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing
in appropriate areas.
. Respond to guests’ requests such as in a timely and efficient manner.
. Clean other designated areas such as public restrooms, storage rooms, and other public area spaces.
. Report needed repairs or unsafe conditions to supervisor.
. Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve
complete guest satisfaction.
. Minimize waste of supplies and amenities within all areas of housekeeping.
. Deliver lost and found items according to established procedures.
. May regularly assist with deep cleaning projects.
. When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working
order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled
linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
. Promote teamwork and quality service through daily communication and coordination with other shifts and
departmental management.
. Ensure compliance with federal, state and local laws regarding health and safety services.
. Perform other duties as assigned.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.