Home-Based QA, Documentation & Executive Support Specialist

Number of Openings: 1
 

Are you a highly detail-oriented and proactive professional who thrives in handling multiple responsibilities with precision? We’re looking for a Home-Based QA, Documentation & Executive Support Specialist to join our DCX team. In this role, you will work closely with the CEO of a growing technology and consulting firm, supporting software quality assurance, documentation, client onboarding, and executive operations. This is a great opportunity to contribute to innovative, AI-powered platforms while developing your skills in a fast-paced and dynamic environment.

REQUIRED CORE COMPETENCIES 

• Highly Proficient Communicator: Strong spoken and written English communication skills.

• Detail-Oriented & Meticulous: Strong attention to detail with the ability to identify errors and inconsistencies.

• Self-Directed & Proactive: Able to work independently, prioritize tasks, and take initiative.

• Analytical & Problem-Solver: Capable of identifying issues and providing clear, structured solutions.

• Adaptable & Multi-Tasker: Comfortable switching between different types of tasks efficiently.

• Trustworthy & Discreet: Handles confidential information with professionalism and integrity.

WHAT YOU WILL DO 

Software Quality Assurance

• Execute detailed test scripts covering every page, feature, and workflow across our platforms

• Document bugs with precision — screenshot, URL, expected vs. actual, severity

• Regression testing after each deployment

• Exploratory testing — try things a real user would try, find edge cases

• Verify fixes and confirm nothing else broke

• Maintain the test log with a running record of results
   

Documentation & User Guides

• Write step-by-step user guides for every feature (screenshot-heavy, for non-technical users)

• Create and maintain onboarding checklists and SOPs

• Keep documentation current as features evolve

• Build an FAQ knowledge base from client questions

• Format and polish client-facing deliverables

Client Onboarding & Support

• Walk new clients through the platform via video call

• Help clients upload their data (test reports, factory documents, compliance records)

• Answer client questions and document feedback

• Track onboarding progress per client

Executive & Administrative Support

• Research — companies, regulations, competitors, industry trends

• Meeting preparation and follow-up notes

• Document formatting, proofreading, and organization

• Calendar management, correspondence, scheduling

• Data entry, verification, and cleanup

• Anything else the CEO needs done well and on time

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Business Administration, Communications, or a related field.  

• Experience: 1-3 years of proven experience as an executive assistant/virtual assistant or experience with software testing or QA.

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Background in product safety, compliance, supply chain, or regulatory affairs

  • Familiarity with SaaS products, web applications, or tech startups

  • Experience writing user documentation, help articles, or training materials

  • Knowledge of the promotional products industry

  • Familiarity with EcoVadis, sustainability reporting, or ESG

  • Experience with tools like GitHub, Supabase dashboard, Render deployment dashboard, Google Workspace, Notion, or similar.

  • Browser developer tools (Console tab for error messages — we'll train you)

  • Screenshot and screen recording tools Google Workspace or Microsoft 365 (documents, spreadsheets, email)

  • Zoom/Teams (client and internal calls)

  • Markdown (for test reports and documentation — simple text format)

WHAT WE OFFER 

• Salary Range: PHP 50,000 - 55,000  

• Industry: Consumer Services

• Job Type: Full-time 

• Work Shift: 8:00 AM - 5:00 PM EST (USA) 

• Workdays: Monday through Friday (USA) 

BENEFITS OF WORKING WITH US

• Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. 

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. 

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!