Beneficiary Outreach Support
Department: Department of the Interior
Location(s): Anywhere in the U.S. (remote job), United States
Salary Range: $0 - $0 Without Compensation
Job Summary: Make an impact while you learn. The Semester of Service Program offers students a volunteer project-based opportunity to support real Federal missions, gaining hands-on experience and valuable career-ready skills. With this project, you'll support a customer support-based project.
Major Duties:
- Work Schedule and Flexibilities: One academic term (approx. 12-14 weeks; option to extend), aligned with student availability and the 90-day service expectation outlined in internal guidance. - In-person work: Attend outreach preparation meetings or observe logistics preparation - Remote work: Drafting materials, data analysis, report writing - Hybrid work: Combination based on agency needs and student location Project Plan: Outreach Support Project 1. Project Purpose This project engages students in meaningful, non-governmental support activities that enhance the Department of the Interior's (DOI) outreach capacity by evaluating existing outreach materials. Students will review and assess current materials to identify gaps between what is available and what the program requires. Through analysis of beneficiary needs, participants will help recommend improvements and develop new materials that better align with outreach objectives. In doing so, students will build professional skills in critical analysis, communication, and project planning. 2. Scope Statement Students will assist the BTFA Office of Communication, Policy and Training by conducting a comprehensive review of outreach materials. Activities include: Evaluating current outreach materials to determine their effectiveness and accessibility for beneficiaries (templates, handouts, quick-guides) Identifying gaps between existing resources and program needs, based on analysis of beneficiary requirements Conducting basic analysis of outreach or engagement data (non-PII) to inform recommendations Preparing summary reports that highlight findings and suggest new materials or improvements to address identified gaps Supporting the coordination and implementation of updated materials and recommendations ahead of scheduled outreach events Outside project scope: Any inherently governmental functions or decision-making Collection or handling of sensitive beneficiary information Work that substitutes for the duties of Federal employees (students only support, staff retain oversight) 3. Alignment With Agency Needs & Student Learning Agency Needs: Increase capacity for high-demand outreach events Improve quality and consistency of outreach materials Streamline operational tracking for events, calendars, and logistics Produce light analytical summaries to support planning decisions 4. Student Learning Objectives: Strengthen skills in communication and technical writing Build experience in data organization, analysis, project coordination Apply real-world problem-solving to public-service environments Gain insight into federal outreach operations in Indian fiduciary services 5. Deliverables Recommendations for outreach materials (handouts, FAQs, process guides, event-prep templates) Weekly or biweekly light-analysis summaries (e.g., outreach attendance patterns, material usage, logistics trends) A final project summary report compiling materials, insights, and recommendations for future Surge cycles 6. Project Phases & Milestones: 12-Week Plan Phase 1: Orientation & Planning (Weeks 1-2) Onboarding and supervisor briefing Review project goals, logistics, and existing outreach materials Establish project calendar aligned with outreach/DOI events Identify initial outreach material needs and beneficiary requirements Phase 2: Outreach Material Evaluation (Weeks 3-4) Evaluate current outreach materials for effectiveness and accessibility Analyze beneficiary needs and identify gaps between existing resources and program objectives Begin basic analysis of outreach or engagement data (non-PII) Phase 3: Recommendations & Development (Weeks 5-7) Draft recommendations for improvements and new materials (handouts, FAQs, guides, templates) Coordinate drafts with OCPT Director and incorporate staff/community input Prepare summary reports highlighting findings and suggested improvements Phase 4: Material Implementation & Coordination (Weeks 8-10) Support the rollout of updated outreach materials for upcoming events Assist with operational tracking for events, calendars, and logistics Continue light analytical summaries (attendance patterns, material usage, logistics trends) Phase 5: Project Review & Final Reporting (Weeks 11-12) Compile final project summary report: materials, insights, and recommendations for future cycles Present findings and deliverables to supervisor and relevant stakeholders Reflect on student learning objectives and skill development
Qualifications: Applicants will be considered based on their knowledge, skills or abilities related to project needs. The government-wide "Semester of Service" Student Volunteer Program, as authorized under 5 U.S.C §31114 and 5 CFR Part 3085, enables Federal agencies to engage students in unpaid, project-based assignments of limited duration. These assignments are designed to align with each agency's strategic priorities, offering participants practical experience within Federal operations while supporting the advancement of targeted initiatives.
How to Apply: To apply for this position, you must submit the documentation specified in the Required Documents section above. A complete application package must be sent by 11:59 PM (ET) on 05/10/2026 to pathways_pmf@ios.doi.gov to receive consideration. Your application email should indicate the project(s) to which you are seeking consideration. We are not accepting online applications, please follow the instructions above to apply.
Application Deadline: 2026-05-10