Help Desk Coordinator

Job Description

Help Desk – Tax Technology

At EisnerAmper, we look for individuals who welcome new ideas, support innovation, and are eager to contribute to a growing tax technology environment. As part of the Tax Automation & Innovation (TAI) team, the Help Desk Specialist (Staff) will provide front‑line support for our tax technology applications and assist engagement teams with resolving system‑related questions. This entry‑level/early‑career role is ideal for someone with a foundation in U.S. tax compliance who is interested in building a career in tax technology.

What it Means to Work for EisnerAmper:

• You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry
• You will have the flexibility to manage your days in support of our commitment to work/life balance
• You will join a culture that has received multiple top “Places to Work” awards
  • We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions
  • We understand that embracing our differences is what unites us as a team and strengthens our foundation
  • Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work
  • Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, & Inclusion (DE&I) efforts

What Work You Will be Responsible For:

• Application Support
  • Provide Level1 support for key tax applications, including:
    EisnerAmper Proprietary Applications / Workpapers and other internal tax platforms.
  • Troubleshoot common user issues, error messages, login problems, and workflow questions.
  • Escalate unresolved or complex issues to senior staff or technical teams as needed.
  • Log, track, and update help desk tickets with clear and complete information.
• Compliance‑Driven Support
  • Apply general knowledge of U.S. partnership tax compliance to help users understand system outputs and workflows.
  • Assist with reviewing basic system‑generated tax forms or diagnostics for accuracy.
• Testing & Quality Assurance
  • Participate in User Acceptance Testing (UAT) for routine releases, enhancements, and bug fixes.
  • Execute assigned test cases and document results, issues, and observations.
  • Communicate feedback clearly to the TAI team.
• Documentation & Process Support
  • Assist in maintaining user guides, FAQs, and internal support documentation.
  • Document recurring issues and propose improvements to the support process.
  • Help track commonly reported issues to identify trends.
• Training Assistance
  • Provide basic onboarding support for new users of tax applications.
  • Support team-led training sessions by preparing materials or answering routine questions.

Basic qualifications for the opportunity

• Bachelor’s degree in Accounting, Finance, Information Systems, or another relevant discipline.
• 1–2 years of experience in U.S. tax compliance (preferably partnership/1065 experience).
• Familiarity with tax preparation platforms (GoSystem, CCH Axcess, OneSource, or similar) is helpful.
• Strong communication and problem‑solving skills.
• Microsoft Office proficiency with emphasis on Excel skills
• Ability to follow structured workflows and support procedures.

Preferred Qualifications

• Exposure to tax technology tools such as HubSync, Alteryx or Workpapers (training will be provided).
• Basic understanding of testing concepts (UAT, test cases, defect logging).
• Experience with automation, process improvement, or tax technology.
• Experience using AI tools such as Copilot, ChatGPT or Claude

Key Skills, Competencies, and Experience

• Technical skills
  • Smartsheet, Sharepoint, PowerBI product knowledge and experience
  • Ability to learn new products
• Organization and Communication
  • Strong organizational and communication skills, and the ability to work collaboratively with diverse teams as well as independently when needed
• Problem-Solving
  • Strong analytical skills to identify and address issues
•  Adaptability
  • Flexibility to adapt to changing tools, processes, and teams with varying solutions and needs

About Our Tax Team:

As the largest service line within the firm, EisnerAmper’s Tax Group does not only provide trusted and innovative tax solutions to its clients, but it creates new opportunities for employees to grow, both personally and professionally. With a range of specialties based on location and industry, employees have the flexibility to focus on the work they want to do and the autonomy to shape their careers in a fulfilling way.  

A hybrid between a general tax practice and a hyper-specialized firm, our culture is based on collaboration, innovation, and transparency. For us, success is defined by working together, sometimes across specialties, to provide the best tax solutions to meet our clients’ unique needs. 

Tax regulations and procedures are always changing, and so are we. All EisnerAmper tax employees are empowered to challenge the status quo by thinking outside the box and bringing new ideas to the table. Because when we can identify creative ways to reduce filing turnarounds or streamline compliance work, we're able spend more time conducting impactful business advisory services for our clients. 

About EisnerAmper

EisnerAmper is one of the largest accounting, tax, and business advisory firms, with nearly 4,000 employees and more than 400 partners across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow.

Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients.

About EisnerAmper India

EisnerAmper (India) Consultants Pvt. Ltd. (“EA India”) is a subsidiary of Eisner Advisory Group LLC (“EA Group”), which practices in an alternative practice structure with EisnerAmper LLP. EA India employees provide advisory services to clients of EA Group and audit services to clients of Eisner Amper LLP and comply with the professional standards applicable to each of EA India, EA Group and EisnerAmper LLP. EA India employees also provide operational services to EA Group and EisnerAmper LLP. The policies and procedures of EA India, including obligations of confidentiality and non-disclosure, apply to all services provided by EA India employees. All applicants are applying to positions for employment with EA India, and not EA Group or EisnerAmper LLP.

EA India opened its first office in Mumbai in 2007. Over the years, our India footprint has expanded to include offices in Bangalore and Hyderabad. We are a culturally diverse pool of over 750 professionals supporting our global clientele from a range of startups to Fortune 500 entities.

Mumbai