Head – Procurement

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

1. Strategic Leadership & Vision

• Partner closely with the Group CPO to develop and execute the global procurement strategy, translating it into a clear India roadmap.
• Define and articulate a compelling vision for the India procurement team aligned to global procurement priorities
• Act as a thought partner on future procurement capabilities, including digital procurement, AI, automation, and advanced analytics.

2. Global Stakeholder Management

• Serve as an interface between global business leaders, regional procurement teams
• Build strong, trusted relationships with senior stakeholders across regions and functions.
• Ensure clear service expectations, governance routines, and performance transparency for all supported businesses.
• Proactively manage stakeholder risk, escalations, and service dependencies.

3. Operational Excellence & Delivery

• Be responsible for end‑to‑end delivery of procurement services from India, ensuring quality, consistency, timeliness, and compliance.
• Establish and track KPIs, SLAs, and outcomes aligned to global procurement goals.
• Oversee and report on capacity management of the team
• Drive standardisation, process optimisation, and continuous improvement across procurement workflows.
• Be responsible for global Procurement controls, risk management, and adherence to group procurement policies and regulatory requirements.

4. People Leadership & Capability Building

• Lead, develop, and inspire a ~25 FTE procurement team, including managers and specialist roles.
• Build a high‑performance culture with strong accountability, collaboration, and learning.
• Drive capability uplift across strategic sourcing, category management, supplier management, data/analytics, and commercial skills.
• Own succession planning, talent development, and engagement for the procurement team.

5. Transformation, Digital & Value Creation

• Champion procurement transformation initiatives, including:  Digital procurement tools and platforms, Data‑driven decision making and spend analytics, Automation of transactional processes
• Drive measurable value outcomes (cost savings, risk reduction, supplier performance improvement).
• Support ESG, responsible sourcing, and supplier diversity initiatives where applicable.

6. Governance, Risk & Compliance

• Ensure procurement operations meet internal governance standards, audit expectations, and regulatory requirements.
• Partner with risk, legal, and finance teams to ensure contractual, supplier, and third‑party risk is effectively managed.
• Embed strong documentation, reporting, and control discipline across the India based team.

Leadership & Influence

• Executive‑level stakeholder management and influencing skills.
• Ability to operate effectively in a matrixed, global environment.
• Strong people leadership with a track record of building mature, scalable teams.
• Gravitas to represent India at senior procurement and business forums.

Procurement & Commercial Acumen

• Deep understanding of global procurement operating models, category management, strategic sourcing, and supplier management.
• Strong commercial judgment, negotiation capability, and value‑creation mindset.
• Experience balancing cost, risk, resilience, and service outcomes.

Strategic & Analytical Thinking

• Ability to think end‑to‑end: from enterprise strategy to on‑the‑ground execution.
• Strong analytical skills with comfort using data to drive decisions and influence.
• Experience shaping roadmaps, operating models, and transformation initiatives.

Change & Transformation

• Proven experience leading procurement or shared‑services transformation.
• Exposure to digital procurement platforms, analytics, automation, or AI‑enabled tools
• Ability to bring teams and stakeholders through change with clarity and credibility.

Essential Experience

• 20+ years of experience in procurement, sourcing, supply chain, or related commercial roles.
• Proven experience leading large procurement teams (preferably 20+ headcount).
• Experience of working in for a leading Global Capability Center / Shared Services organisation
• Strong exposure to global stakeholders and multi‑region operations.

• Prior role at Director / Head of Procurement or equivalent senior leadership position.
• Industry experience within financial / professional services, technology, or regulated environments
• Experience driving procurement maturity journeys (from transactional to strategic/value‑led).

Education

• Graduation (either in Engineering, Accounting, Finance, Business Management, Management Studies, etc.) is a must
• A diploma in supply management, finance, or business or MBA would be preferred
• Certifications from Procurement domain (CIPS, CPSM, CSCP, SCPC, CSCM, CIPP, CPP, CPOS, CPOP, CPOM, CPOE) would be an advantage

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.