Graphic Mapping Associate

The Opportunity:

How your role contributes to the success of Vivid Seats:

Graphic Mapping Associates play a critical role in driving conversion, ensuring accuracy with venue layouts, and helping to provide an outstanding user experience across Vivid Seats platforms. By building detailed interactive seating charts, associates directly influence customer confidence and purchase decisions. Leveraging tools such as Adobe Creative Suite, they conceptualize and develop visually compelling, web-ready graphics that enhance site functionality and brand presentation.

Associates will monitor industry trends and event updates to proactively adapt seating visuals and event information, keeping the platform aligned with evolving venue standards and customer expectations.

Through a combination of design expertise, research and data accuracy, and industry awareness, associates directly contribute to sales conversion, operational excellence, and brand recognition of Vivid Seats.

How your role expectations will progress as a Graphic Mapping Associate in the first 30, 90, and 180 days:

30 days in

• Complete new hire orientation & training, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Leverage high-level research and analytical techniques to optimize mapping information for accuracy, clarity, and business impact.
• Learn to develop high-quality map layouts in Adobe Suite, ensuring efficient integration into company formats across web, mobile web, and app to support performance and scalability.

90 days in

• Independently manage standard-complexity interactive maps.
• Apply critical thinking to research live event details and ensure mapping accuracy.
• Implement high-quality interactive map layouts using Adobe Suite, formatted correctly for web, mobile web, and app.
• Respond to seller emails and escalate appropriately when needed.
• Support Customer Service agents mapping questions in Slack with urgency and clear follow-through.
• Effectively balance mapping priorities, seller requests, and agent questions.

180 days in

• Confidently manage moderate to complex interactive mapping requests with minimal oversight.
• Leverage advanced research techniques to optimize mapping accuracy, clarity, and business impact.
• Identify recurring trends in mapping tasks and contribute ideas to improve team processes and efficiency.
• Deliver high-quality maps with strong QA performance and minimal revisions.
• Serve as a reliable cross-functional partner to sellers, customer service, and leadership.
• Contribute to team initiatives and support peers through collaboration and knowledge sharing.

What You’ll Bring:

• Bachelor’s degree with a focus in Graphic Design preferred.
• Proficiency in Adobe Illustrator (vector-based precision work required); working knowledge of Photoshop.
• Internship or 1 year of experience working in a professional setting.
• Basic understanding of scripting within Illustrator or interest in process automation.
• Experience producing high volumes of detail-oriented work in fast-paced environments where accuracy and turnaround time impact customer experience or revenue.
• Strong organizational skills with ability to manage multiple concurrent priorities.
• Experience reviewing and reconciling multiple sources of information to ensure consistency and correctness.
• Comfort collaborating cross-functionally and responding to internal stakeholder inquiries.
• Familiarity with Excel for organizing and validating structured data.
• Interest in live events, sports, or entertainment.

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

The salary for this position starts at $40,000

Schedule 1: 10AM-6:30PM - Wed/Thurs off
Schedule 2: 2:30PM-11:00PM - Wed/Thurs off