As the Global Standards & Support Advisor, you will be part of a dynamic global team responsible for supporting the entire organization to promote compliance, assist with providing client assurance and to help manage and maintain our internal certifications. The role entails responsibility for internal compliance and enhances our global presence to support the wider global operation covering our UK, US, APAC and European sites and clients This includes being a key contact for all compliance matters, assisting with meeting client assurance requirements and due diligence requests. You will also advise various business unit managers on compliance issues they encounter in practice and pro-actively come up with solutions with support from the wider governance team. This role will also work closely the Data Privacy Team, Legal and other Global Governance functions. Additionally, the Global Standards & Support Administrator will be responsible for supporting internal and external audits and supporting the implementation and maintenance of the Group’s global strategic approach to data privacy governance across the business. A key part of this role will be the international implementation and support of NCC Group’s compliance with applicable standards, namely ISO9001 and ISO27001, as well as the provision of compliance advice and support to help in ensuring the business is, and remains, compliant with local regulations, standards, contractual obligations and relevant codes of practice.
Key accountabilities:
· Responding to requests from NCC Group’s clients for compliance related information, including the completion of due diligence questionnaires, reviewing client information security requirements, and supporting legal contract reviews containing compliance aspects (upon completion of training)
· Contributing to the development of compliance support documents
· Supporting the Global Standards & Support team to ensure that key certifications are implemented, managed, and maintained across the wider group. A key part of this role will be supporting the implementation of the following: ISO 9001 and ISO 27001
· Responsible for arranging and facilitation of external audits in relation to ISO standards
· Supporting the continual improvement of our Information Security Management System, Quality Management System and any internal controls impacting on information security, quality management and data privacy · Responsible for the maintenance and development of the core knowledge base through engagement with respective subject matter experts across the wider organisation This role will also look to provide exposure to key parts of the Global Standards & Support function to support:
· Preparation and delivery of parts of NCC Group’s internal compliance awareness training · Monitoring incident management reports and escalating material concerns within the team
Functional and technical skills:
Minimum Requirements:
· Holds an interest in developing a career in compliance, with an understanding of the importance the role plays within the wider business and a willingness to learn and develop new skills, work with stakeholders (both externally and across all areas of the business) and proactively seek to improve policies and processes
· A broad understanding of quality standards and associated principles
· A broad understanding of information security risks, issues and measures
· Effective interpersonal, influencing and negotiation skills
· Excellent communication and presentation skills and an ability to communicate effectively with both an internal and external audience
· Strong written communication skills
· Strong organisational skills and the experience to continually prioritise and respond to the changing needs of the business
· A pragmatic approach and the ability to adapt to change as the organisation continues to expand globally