Global Billing Data Sourcing and Governance Lead - Vice President

Job Summary:

The Vice President – Global Billing Data Sourcing and Governance Lead is a key leadership role responsible for overseeing and transforming the billing function within the global delivery framework. This role ensures billing data operations are scalable, compliant, and aligned with enterprise goals. The VP also provides leadership across high-level delivery operations and plays a pivotal role in driving platform transformation and operational efficiency.

Key Responsibilities:

Strategic Leadership & Operations:

• Lead Data Sourcing, Billing Rules, Billing Catalogue (GBIC), and Data Governance Team to ensure billing data can be automated within Data Hub and sent to downstream applications including ORMB within a controlled and governed environment
• Partner with Fee Schedule Governance to define and implement standardized billing methodologies, aligning fee schedules, billing rules, and calculation logic across products and regions to ensure consistent, accurate billing and reduce exceptions
• Partner with invoicing and setup teams to help identify opportunities for manual data reduction and conversion of manual data sources to automation in Data Hub ( at product, system level)
• Partner with product teams (Data Hub, CSA, and ORMB) to deliver smooth IT deployments and ongoing enhancements
• Result-oriented with an ownership and accountability mindset
• Drive pay for performance and culture of performance differentiation
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation
• Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations

Performance & KPI Ownership:

Own critical KPIs such as:

• Increasing billing data Straight Through Processing
• Accurate billing data volumes published to billing platforms
• Billing data governance compliance as per Enterprise Data Governance Standards
• Compliance with internal controls, SOX, and audit readiness
• Track and analyze metrics to identify gaps and drive continuous improvement

Effective Communication & Stakeholder Management:

- Act as the executive liaison for internal and external stakeholders, including Finance, Delivery Heads, Clients Service Teams and Auditors

- Build strong partnerships with cross-functional teams (Client Service, SOX, IT, Risk) to ensure integrated and transparent billing operations.

- Represent billing operations in operational committees and client governance forums.

- Communicate transformation goals, progress, and performance to stakeholders with clarity and influence.

People & Change Leadership:

- Lead a team of senior managers and AVPs; create a culture of ownership, innovation, and operational excellence.

- Drive organizational change by effectively communicating vision, managing resistance, and ensuring adoption of new systems and processes.

- Foster leadership development and succession planning within the billing and delivery functions.

Qualifications:

- Master’s degree in Business Administration, Finance, or related field (preferred).

- 12+ years of experience in billing, finance operations, or global delivery, with at least 5 years in a senior leadership role within the BFSI sector.

- Proven experience in managing global or offshore delivery operations at scale.

- Excellent leadership, strategic thinking, stakeholder management, and change leadership skills.

About State Street

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We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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