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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Please note this is a fully on-site position (5 days per week) in Jonestown, PA and remote work is not permitted for this role.
As a Global ALC Operations Support Professional, you will be responsible for coordinating, maintaining and enhancing IT systems within an Advance Logistics Center (ALC) environment. Your role ensures seamless operation of hardware, software, and network systems while supporting critical warehouse processes such as Pick, Pack, and Ship. Working collaboratively with global support teams, your contributions will be key in driving technical excellence and operational efficiency.
Your role:
Provide remote technical support for hardware, software, UPS and network systems within the ALC’s globally, working closely with the global Support teams and third-party providers.
ITSM Ticket management in line with agreed SLA’s and ITIL standards
Troubleshoot, Co-ordinate and resolve IT-related issues promptly to minimize downtime.
Co-ordinate the maintenance and monitoring of network & Server infrastructure and connectivity globally for ALC’s.
Support the deployment of new technologies and process-improvement systems.
Ensure that the WMS and WCS applications are correctly configured, user account management, and the integration of new features meet the needs of the ALC team.
Technical and user support for WMS applications and satellite software with support from other Global support teams:
Coordinate with vendors, internal teams and service providers for technical support and system upgrades.
Ensure security protocols and standards are adhered to within the IT infrastructure.
Management of IT consumables within the ALC’s ensuring the stock of IT equipment and consumables (ink cartridges, USB cables...) using regular inventory of references and quantities in stock; Manages stock by anticipating orders; Requests quotes from suppliers; Places and tracks internal orders. Collaborates with Purchasing to place orders with external suppliers.
IT Asset Management by performing preventative and corrective maintenance of IT equipment and technical devices such as to ensure that the right stock levels are maintained, to include RF guns, Keyboards, Printers, Computers etc.
Document IT-related processes, solutions, and hardware/software configurations in a central repository.
Work within a global team ensuring around the clock support for the ALC teams with seamless handover and cover with other team members.
Train warehouse staff on the use of IT systems and best practices.
Other duties as identified
What you bring to the role:
Bachelor’s degree in information technology, or a related field or equivalent experience,
3+ years of experience in IT support, preferably in a warehousing or Advance logistics environment.
Strong troubleshooting and problem-solving skills.
Familiarity with network infrastructure and maintenance.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Fluent in English (both written and spoken)
Preferred Attributes:
Windows Server (up to the latest currently released version)
Linux (RedHat, Suse)
Networking
Troubleshooting
Technical Support
System Administration
VPN Configuration
Warehouse Management Systems (WMS)
Strong Communication Skills
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.