About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.About the role:
As General Manager of Four Seasons Hangzhou at West Lake will provide leadership and management for all hotel personnel: directly for 7 key management personnel and indirectly for management, non-management personnel. Establish plans of character, integrity, and quality, which results in the continued life, growth, and profitability of the business. Accepts responsibility for the health, safety and welfare of hotel guests and employees. Be accountable for all personnel actions, assets, and personal property and the results of their use. Represent the hotel to civic, business, industry and local government
This role is on Planning Committee level, reporting into the Regional Vice President.
What you will do:
To develop, with the aid of key personnel, strategies and programs to ensure attainment of hotel goals and objectives.
The ability to submit an annual marketing plan consisting of direct sales, advertising, and public relations with budgets.
To prepare a comprehensive annual operating profit plan, for all departments in the hotel with addendum plans for maintenance, repair, sanitation, energy conservation and uniform replacement.
Ensure the hotel has an organizational chart showing both structure and people that is compatible with the business strategies and capable of achieving the physical and fiscal plans of the hotel.
Implement development and training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and to prepare for vacancy and/or transfer requirements.
Keep the supervising Vice President informed about the condition of the hotel and all-important factors influencing its operation.
Establish the source of business available to the hotel and establish priority and sales opportunities in the development of that business.
To conduct oneself in an ethical and exemplary manner, which encourages manner or conduct.
What you bring:
10-15 years hotel operations and/or management
Being calm and patient and being of service passion. Team player. Being fair and responsible. Be passion and love working.
Be familiar with computer software including Microsoft, CAD. Be of excellent business writing skills.
Being calm and patient and being of service passion.
Reading, writing and oral proficiency in the English language.
God knowledge of Word, Excel and PowerPoint
Logic, eye for details, approachable and willing to help
College or above degree or equivalence is preferred
With working experience in China or the Greater China region
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee service awards
Employee activities
Schedule & Hours:
This is a full-time position
The working hours will primarily be daytime, during weekdays and weekends.