Fulfilment Consultant X6

Job Description

The Fulfilment Consultant is responsible for ensuring high-quality loan application assessments, maintaining strong governance standards, and supporting sound credit decision-making through effective quality assurance on Retail Lending products and account opening processes.

The role focuses on conducting quality assurance on both unsecured and secured loan applications to ensure accuracy, completeness, and compliance with internal policies, procedures, and regulatory requirements while delivering exceptional stakeholder service.

The successful candidate will be responsible for, but not limited to, the following:

• Analyze and assess customers’ financial information, including the statement of financial position and statement of comprehensive income, to determine creditworthiness.

• Conduct quality assurance checks on all loan applications to ensure completeness, accuracy, and compliance with internal policies and regulatory standards.

• Open retail accounts in line with approved account opening procedures and guidelines.

• Validate customer profiles, KYC documentation, and all supporting documentation to ensure regulatory compliance.

• Review customer data for accuracy and maintain data integrity across lending and banking platforms.

• Review credit bureau and ITC reports to ensure alignment with the information provided in the loan application.

• Identify discrepancies, inconsistencies, missing information, and non-compliance issues, and provide clear and actionable root-cause feedback.

• Ensure all loan documentation is complete and compliant prior to submission to Credit and Lending Operations.

• Submit validated applications to Credit and Lending Operations for further processing.

• Liaise with branches regarding the status of submitted applications and provide guidance where required.

• Maintain a high level of market knowledge and understanding of key market influencers to effectively support FNB products and services.

• Implement defined systems, procedures, and policies that minimize lending risk.

• Provide input on risk-mitigating measures to support the structuring of transactions in line with the Bank’s risk philosophy.

• Proactively identify risks and demonstrate innovative approaches to addressing them.

• Facilitate the opening of retail accounts (savings, cheques, and investment accounts) in compliance with approved account-opening procedures.

Qualifications and Experience

• Degree in Banking, Finance, Accounting, Business Administration, or a related field.

• Minimum of 2 year experience in Retail Lending, Credit Administration, Loan Processing, or Quality Assurance within a banking environment.

• Familiarity with core banking systems and lending platforms will be an added advantage.

Skills and Competencies

• Strong attention to detail with a high level of accuracy.

• Sound understanding of lending policies, procedures, and credit processes.

• Knowledge of KYC and regulatory compliance requirements.

• Strong analytical and problem-solving skills.

• Ability to identify, investigate, and resolve discrepancies.

• Strong organizational and time-management skills.

• Good written and verbal communication skills.

• Proficiency in banking systems and Microsoft Office applications.

 

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

30/03/26