Frontline Operation Manager 80-100%

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.

Take on the exciting role of Frontline Operation Manager and lead the delivery of top-tier performance in a dynamic environment. You'll oversee operations, drive process improvements, and ensure all KPIs are met while fostering seamless collaboration between teams. With a focus on contract management, efficiency, and customer experience, you’ll play a key role in shaping impactful decisions. If you thrive on leadership and innovation, this is your chance to make a difference!

YOUR CHALLENGE:

• Responsible for capacity delivery, operations, change and contract management for a specific service partner and additional Sunrise site with a total of ~150 full-time equivalents
• Leads the operational management of the sites and drives the achievement of agreed KPIs in line with company goals and objectives
• Exercises full authority over sites to improve performance through daily/weekly/monthly performance reviews, visibility of action plans and invoice orientations
• Ensures clear lines of communication and a strong engagement model between Sunrise HQ and the site teams, making sure that all areas work together as one team
• Drives process improvement measures based on insights gained on site, the impact of which extends beyond their own area of responsibility, based on knowledge of call centre management and the relevant operational area
• Ensure the smooth and successful implementation and embedding of all new business and operational activity / change programs and ensure relevant elements of partner service agreements are considered enabling stakeholders to make well-informed, balanced decisions

YOUR SKILLS:

• Previous Operational Contact Centre Management and Previous experience in Outsourcing / Service Partner Management
• Experience in a similar role in the Telecom industry
• Successful track record of delivering quality and efficiency and KPIs
• Strong stakeholder management skills
• Leadership, influencing both direct team and service partners and excellent decision making skills
• Requirement to travel on a frequent basis min 5 days per month
• Excellent communication and reporting skills in German, English and French

At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.

Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future!

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Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

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