Fraud Alert Specialist

Dutch speaking.

Bij ING gaan waardering en steun voor onze medewerkers vóór het zoeken naar extern talent. Als jij denkt dat deze vacature de juiste volgende stap is in jouw ING-carrière, dan raden we je aan om te solliciteren. Als je vragen hebt over de vacature of graag meer wilt weten voordat je overgaat tot solliciteren, aarzel dan niet om contact op te nemen met de verantwoordelijke recruiter.
As a Fraud Alert Specialist V, you set the bar even higher for yourself and demonstrate your seniority in all aspects of the profession. As a Principal, you maximise your investigative activities and customer interactions in terms of content, quality, and effectiveness.
 
You are fully committed to the execution and development of performance and the Agile Way of Working. For every substantive question, you have an appropriate answer and actively communicate it. As a knowledge specialist, coach, and trainer in the field of FEC/Fraud, you can even act for multiple CLTs.
 
This makes you a true expert in your field and capable of advising the Leadership team. You stay up-to-date with the latest developments and proactively share them within the Tribe Fraud and the Fraud Service Centre. Additionally, you can independently create sufficient support for major changes within the (Super) Circle.

In this role, you also serve as a point of contact for the Fraud Investigations department and are responsible for the exchange of knowledge between the Fraud Service Centre and Fraud Investigations.
Important tasks include:

• Advising the Leadership team and the Super Circle Lead: You share your expertise and advise on various issues.
• Assessing and awarding compensation: You are involved in assessing and awarding compensation.
• Authorising compensation: You check compensation in accordance with the procurement policy and make decisions about it, both within operations and in the compensation committee.
• Supervising independent operational projects: You can independently supervise operational projects and report on them.
• Reporting and analysing suspicious activities: You analyse suspicious activities and take final responsibility for them.
• Analysing damage reports and quality results: You contribute to the growth in quality and effectiveness of the Super Circle by analysing damage reports and results.
• Advising colleagues on complex issues: You support colleagues so that they can independently handle fraud cases and issues.
• Acting as a substitute in the absence of the Circle Lead.

What we offer:

• A salary aligned with your knowledge and experience

• 24–28 vacation days, depending on your contract

• Pension scheme

• 13th‑month payment

• Individual Savings Contribution (BIS) of 3.5% of your annual gross salary

• 8% holiday allowance

• Challenging work with plenty of room for personal growth

• An informal working environment with innovative colleagues

• Agile ways of working, enabling new ideas to develop quickly

Ready to apply?
Upload your CV and motivation letter via the ‘Apply’ button. The selection process consists of multiple interviews with different stakeholders.

About ING
With over 60,000 employees and operations in approximately 40 countries, ING offers opportunities for people with initiative who want to help others take a step forward in life and business. Do you want to work on the edge of what’s possible while acting with integrity and keeping customers’ interests at heart? Then ING is the place to further develop your talents. Apply today!