Organisation:
ASB Bank Limited is one of New Zealand’s largest banks and is a wholly owned subsidiary of CommBank. At ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, with a united and talented workforce, we are continuously evolving against a backdrop of rapidly changing customer needs, regulations, and technologies.
ASB's Financial Crime Operations team protects ASB and its customers from the impact of Financial Crime. You will contribute in a meaningful way to the protection of Aotearoa New Zealand from organised crime, modern slavery, extreme right-wing groups, and other activity which places New Zealand at risk.
Job Title: Manager – Financial Crime Operations (ASB)
Location: Bangalore
Business & Team: ASB - Financial Crime Operations
Impact & contribution:
As a Manager – Financial Crime Operations, you will lead a team of Financial Crime Specialists responsible for delivering Enhanced Customer Due Diligence (ECDD) reviews in line with New Zealand's AML/CFT regulatory requirements and ASB’s policies.
You will be accountable for team performance including productivity, utilisation, quality, customer experience (using templated communications), and adherence to SLA’s.
Reporting lines: Reporting to Executive Manager – CBA India.
Roles & Responsibilities:
Operational Leadership & Production Management :
Drive achievement of productivity, SLA and quality targets.
Oversee day to day workflow allocation and capacity planning.
Monitor performance metrics and address performance gaps accordingly.
Embed a robust operating management model in your team, incorporating effective and integrated operating cadence, workforce management and workflow.
Risk Management & Governance :
Ensure ECDD reviews are conducted in line with AML/CFT Act (New Zealand), relevant New Zealand regulatory frameworks, ASB SOPs and Standards, and applicable international requirements.
Maintain agreed productivity and SLA targets.
Stakeholder Engagement & Team Leadership :
Support the Executive Manager to develop and lead a dynamic team managing and dealing with a high volume of cases, with varying levels of complexity.
Ensure staff retention is appropriately managed, including recruitment where required.
Partner with stakeholders to ensure transparent and effective communication and resolution of issues impacting ASB and ASB customers.
Essential Skills:
8+ years of relevant experience in financial crime operations, AML/CTF, fraud prevention, or regulatory compliance in a global banking or financial services environment.
Strong knowledge of AML/CFT regulations, New Zealand’s relevant legislation and guidance material (e.g. AML / CFT, Sanctions, BS11) and APRA’s prudential standards (CPS 230, CPS 510) would be highly advantageous.
Highly proficient in verbal and written English.
Proven experience managing and leading team supporting global financial crime operations.
Exceptional organisational and time management skills to handle multiple tasks and deadlines efficiently.
Experience in liaising with various stakeholders.
Strong time management and prioritisation skills.
Education Qualifications:
Bachelor's degree in a relevant field such as Finance, Accounting, or Business administration.
Professional certifications such as CAMS (Certified Anti-Money Laundering Specialist)
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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