Title:
Financial Counselor
Job Type:
Regular
Company:
Roswell Park Comprehensive Cancer Center
Department:
Revenue Integrity and Financial Clearance
Time Type:
Full time
Weekly Hours:
37.5
FTE:
0.9375
Shift:
First Shift (United States of America)
Summary:
Financial Clearance Representative II: Administers the clinical authorization process and resolves more complex clinical authorization issues; assists with training Financial Clearance Representative I's on the eligibility and benefits; reviews reports to monitor unit efficiency; evaluates problems and appropriately reports or resolves such issues. Starting hourly rate is $24.39
Financial Clearance Representative III: Conducts interviews with patients to provide financial counseling regarding insurance coverage, co-payments, deductibles, payment options and account analysis; collects payments as needed, conducts insurance verification when needed; assists with maintenance of the master Insurance Directory; participates in compliance with managed care criteria by obtaining required referrals and waivers; assists patients with Medicaid processes; determines Medicaid eligibility, authorization and/or makes payment arrangements for the organization. Serves as the “public face” of patient financial services; balances the organization’s interests with providing a positive patient experience tactfully and professionally; provides financial counseling to patients regarding insurance coverage and benefits, out-of-pocket costs, assistance opportunities, account analysis and payment options; provides counseling and assistance to patients either over the phone, in the financial counseling office, in the outpatient clinic, on the inpatient floor, or when necessary and appropriate out in the community; provides leadership, training and assistance over the functions of the Financial Clearance Representatives and Payment Services Clerks; works with physicians on treatment plans, cost estimates and drug replacement plans; serves as an interface with the medical staff to the patient financial services department; provides assistance and maintains communication with all internal customers throughout Roswell Park (including but not limited to Patient Access, Patient Accounting, Social Work, Case Management, the Attorney General’s Office, clinicians and clinic staff). Starting hourly rate is $27.32
Qualifications:
Required Education and Experience:
Financial Clearance Representative II:
1. High School diploma or High School Equivalency diploma and the equivalent of three (3) years of full-time experience in authorization and follow-up procedures or related field; or
2. High School diploma or High School Equivalency diploma and the equivalent of two (2) years of full-time experience Financial Clearance and/or Patient Access within the Financial Clearance Department at Roswell Park Comprehensive Cancer Center.
Financial Clearance Representative III:
1. Associate's degree and the equivalent of three (3) years of full-time experience in authorization and follow-up procedures or related fields; or
2. High School diploma or High School Equivalency diploma and the equivalent of five (5) years of full-time experience in authorization and follow-up procedures or related fields; or
3. High School diploma or High School Equivalency diploma and the equivalent of four (4) years of full-time experience in Financial Clearance and/or Patient Access within the Financial Clearance Department at Roswell Park Comprehensive Cancer Center.
NOTE:
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.
Equal Employment Opportunity Statement
Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.
Reasonable Accommodation Request
RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-PayAndBenefits@RoswellPark.org and let us know the nature of your request and your contact information.
Our Core Values
RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.
Historical Compensation Information Statement
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.