Field Service Supervisor

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
 

Location: 

Remote based in Atlanta, GA and surrounding areas with extensive travel throughout the Southeast region.  Relocation assistance is NOT provided. 

Discover Impactful Work:

As a Field Service Supervisor, you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers. This role combines leadership with technical expertise, promoting operational excellence and customer satisfaction. You will coordinate service activities, manage team performance, and maintain strong relationships with customers and internal stakeholders. You'll contribute to meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.

A Day in the Life:

• Lead, mentor, and develop a team of field service engineers
• Coordinate daily service operations and ensure timely issue resolution
• Oversee complex troubleshooting and repair of advanced systems
• Monitor and manage service KPIs, performance metrics, and quality standards
• Build and maintain strong customer relationships
• Ensure compliance with safety protocols, regulatory requirements, and quality systems
• Partner with cross-functional teams to support operational goals
• Drive continuous improvement initiatives to enhance service delivery
• Support workforce planning, scheduling, and territory management

Keys to Success:

Education

• Bachelor’s Degree in Engineering, Sciences, or related technical discipline with 5+ years of technical field service experience or Advanced Degree with 3+ years of related experience

• Industry certifications (EPA, HVAC/R, Electronics) preferred

Experience

• 2+ years of supervisory or leadership experience managing technical teams
• Proven expertise in complex system troubleshooting and repair in electronics, mechanics, and diagnostic equipment
• Demonstrated success in customer relationship management and service delivery
• Experience managing service KPIs, metrics, and continuous improvement initiatives
• Experience with quality systems, regulatory compliance, and safety standards

Knowledge, Skills, Abilities

• Advanced analytical and problem-solving capabilities
• Proficiency with service management software, CRM systems, and Microsoft Office
• Strong communication skills for both technical and non-technical audiences
• Ability to develop, coach, and support team members
• Strong organizational and project management skills
• Ability to work independently while guiding teams in a results-driven environment
• Valid driver’s license and ability to travel up to 50% within assigned territory
• Physical ability to lift up to 50 lbs with assistance and perform service-related tasks