What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
As a Field Application Scientist 2, you will provide applications support (installation, system validation, customer training, pre/post sales technical consult) to customers using Illumina's high throughput sequencing, microarray systems and bio informatics products.
Position Responsibilities:
- Coordinating and executing on installations including facility inspections, instrument validation, and customer training independently, without significant supervision and help.
- Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments, including complicated cases, managing customers according to their situation with broader perspective.
- Developing and maintaining positive relationships with customers in assigned territory.
- Helping to maintain and increase product usage and supporting sales efforts through technical presentations and demonstrations.
- Contribute to improve key company processes that support our mission of building a world-class customer support organization.
- Acting as a key contributor of customer feedback to marketing and product development teams.
Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
Position Requirements:
- Demonstrated understanding of commonly-used sequencing data analysis software applications
- Outstanding problem solving and interpersonal skills
- Demonstrated high-level written and verbal communication
- Excellent communication skills in English
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Preferred Experience/Education/Skills:
- PhD in Genetics, Molecular Biology or Bioinformatics preferred
- Prior field experience supporting customers using sequencing or array technologies preferred
- Experience supporting testing companies and hospitals
- 3-5 years biotech experience preferred
- Demonstrated experience with next gen or high throughput sequencing sample prep technologies and protocols preferred
- Experience working cross-functionally and collaborating with external partners
- Experience in clinical NGS applications preferred
- Demonstrated experience with instrumentation such as liquid handling robotics and/or optical scanners preferred
- Demonstrated experience with Bioinformatics product or CLI preferred
- Experience in Multiomics applications preferred
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.