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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Open Position Title: Facilities Officer
About JLL –
We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
About the role:
To assist in the comprehensive facilities management on the Client Account. Delivery of services in accordance with the Management Agreement Facilities SOW’s, SLA and KPI’s. Support the Facilities Team in the implementation of key initiatives and projects.
What this job involves:
Facilities Operations
Assist and monitor all Janitorial Service activities to ensure the site is in tip top condition
Assist and support other soft service activities on demand
Seek ways to constantly reduce costs and improve operational standards
Implement, comply with and audit all internal management systems, for quality assurance
Assist the Management Team with the coordination of related activities as required
Vendor Management
Assist in the management of contractors on site ensuring they perform to the required standards
Understand the Service Level Agreement of Janitorial Services, and review it in need
Daily inspection per request
Direct the vender to compliance the procedures, SOW and SLA
Have a meeting with vender leader/manager monthly
Review the vender performance quarterly
Periodical report to clients
Risk Management
Assist in the implementation and management of a property risk management program
Follow established escalation procedures and incident reporting procedures
Customer Service / Client Relationships:
Provide superior customer service
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Pro-actively manage clients expectations ensuring that the service levels are maintained.
Reporting:
Assist in the budgeting process as required
Provide input as required into the Report
Active involvement in the monitoring and achieving the required Key Performance Indicators
Leadership / Staff Management:
Actively supports teamwork, co-operation & performance excellence within the onsite team
Sound like you? To apply you will have:
· Vendor management and IFM work related working experience required.
· Good communication skills in written and verbal English
· Ensure the KPI Targets for the Account are met
· Interpersonal skills with a strong client focus.
· Technical comprehension and experience with performance
· based service contracts and vendor management both
· University degree, Independent and Self Motivated
· Ability to work within a budget
Good leadership and management skill
3 years facilities management experience or vendor management experience
What you can expect from us
We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.
With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.
Apply today!
Location:
On-site –Beijing, CHNIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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