Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology along with some of the most recognized brands globally. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the role:
The C-Suite Executive Assistant (EA) provides high-level administrative support to executive(s) and their teams, ensuring timely responses, efficient coordination, and seamless execution of daily operations.
This role demands agility, discretion, and a proactive mindset to orchestrate schedules, global communications, and cross-functional collaboration with speed and accuracy.
This role is required to reside in Jacksonville, FL as you will need to report into the office. This is not a virtual role but may have flexibility for some hybrid days.
About the team:
You’ll be part of the Executive Assistant Center of Excellence (EA CoE) – a global community redefining what it means to be an EA at FIS. The CoE drives operational excellence, collaboration, and capability building across the EA network. Together, we enable consistent standards, build connections across regions, and elevate the impact of executives we support.
Our EAs are trusted strategic partners, not task managers – they anticipate, translate, and deliver with precision. If you’re energized by complexity, grounded in detail, and excited to play a pivotal role in how FIS operates, this is where you belong.
What you bring:
Minimum of 5 years as an Executive Assistant supporting C-suite (President or above) is required to be considered.
You must be a self-starter, who needs little to no supervision, is decision maker, and has a strong ability to push back when needed to keep Executive on task.
Strong ability to contribute ideas, be part of the leadership team, and be an ambassador for the Executive and team.
Experience with coordinating International Travel is required
Extensive knowledge of methods and techniques to perform general clerical administrative duties and proficiency in common industry applications. Specific expertise in MS Outlook, MS Word, Excel and PowerPoint, Teams, SharePoint required
Ability to follow-through on open items and strong attention to detail
Ability to maintain confidentiality, communicate information to others effectively, and maintain accurate records
Ability to adapt to change and react to evolving business needs
Familiarity with AI-enhanced productivity tools and a willingness to adopt emerging technologies to improve processes and outcomes.
Willingness to effectively manage executive calendar and set expectations as needed
Willingness and ability to learn new company processes and policies quickly and translate that information to the executive
Effective written and verbal communication skills
Ability to establish and maintain effective working relationships with executives, employees, clients and public
What you will be doing:
The Executive Assistant role will involve performing administrative duties for the executive and team to ensure timely responses and quick turn-around times. You will manage the schedule including arranging appointments, travel, meetings, expense management, conference calls, etc. This is a fast-paced and responsive team and they are looking for someone who is technically savvy.
Performing various high-level administrative duties including executive and personal assistance to meeting planning, coordination of agenda, and handling meeting requests.
Builds strong relationships with other Executive Assistants, enabling close collaboration across teams.
Provide "gatekeeper" role, providing a bridge for smooth communication between the executive and stakeholders, demonstrating leadership to maintain credibility, trust, and support with the Executive Team.
Work requires analysis and use of initiative and independent judgment, ability to anticipate business needs proactively.
Remains knowledgeable of corporate policy. Often called upon to interpret and communicate executive intent to other employees.
Exercises judgment within generally defined practices and policies to meet objectives.
Works under minimal supervision with excellent customer service, time management and organizational skills.
Edits materials for grammar, punctuation, clarity and sentence structure.
Distributes prepared materials to appropriate parties, e.g., executives, clients, etc. and revises as directed.
Application of communication skills, both written and verbal, to share knowledge and updates effectively and efficiently as needed.
Maintains files on correspondence, reports and other records and keeps the executive and the leadership team informed of meeting changes.
What we offer you:
As part of FIS, we expect you to bring your best every day. That’s why we’ll reward you with exceptional benefits that include:
Ample development resources to help advance your skills.
Opportunities to help tackle industry-defining challenges and actively redefine the future of financial services and technology.
The time to give back to local charities in your community.
A collegial environment where collaboration, flexibility and respect are top of mind.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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