Evening/Weekend Access Services Lead

POSITION SUMMARY:

Date application must be received for priority consideration by: January 26, 2026
Anticipated Appointment Begin Date: March 2, 2025
Closing Date or if blank, Open Until Filled:
Job Family Group: Support Staff
Support Staff Classification Title: Library Technician 3
Division/Department: Academic and Student Affairs/Hannon Library
Compensation Range (commensurate with experience): Salary Range 19, Steps 1-3 $20.98-$22.83/hourly or $3,636-$3,958/monthly @ 1.0 FTE
FLSA Status: Non-Exempt
Appointment Basis: 12-month
Time Type: Full-time
Benefits Eligible: Yes
Renewable/Non-renewable/Grants/Limited Duration/Temporary: Renewable
This position must possess and maintain a current, valid Driver License: No
This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Lead Work/Supervisory Responsibilities: Yes
Work Location Type: On-campus
Work Hours: Sunday-Thursday 12:45pm - 9:15pm. Hours are subject to change with notice.
Worker Status: Must be able to legally work in the United States without visa sponsorship

SPECIAL INSTRUCTIONS TO APPLICANT:

• Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant’s qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration.
• For inquiries and additional information, please contact Human Resource Services via email at hrs@sou.edu or by phone at (541)552-8553.
• To view SOU’s very generous benefits and pension programs available to eligible positions, please visit https://inside.sou.edu/assets/hrs/Benefits/Benefit_Flyer/2024_Prospective_Candidate_Benefit_Overview_012024.pdf
• Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, https://inside.sou.edu/hrs/comp-calc.html, demonstrates our value and commitment to our employees.

POSITION DESCRIPTION:

The Evening/Weekend Access Services Lead position reports to the Access Services Librarian. The work schedule for this position is Sunday - Thursday, with schedule modifications during extended hours, intersessions, and summer term. The Evening/Weekend Access Services Lead closes the library during weeknights and Sundays and may fill in for opening shifts when needed.

This position works with a high degree of independence during weekend and evening shifts, providing customer service and support for a wide range of library services and technology, enforcing library policies, managing the circulation desk, resolving non-routine problems, and serving as the primary staff contact for student employees during evening and weekend shifts. The WAS Lead opens and closes the library independently. This position supports Hannon Library operations by serving as coordinator and lead for stacks maintenance in collaboration with other Hannon Library staff and faculty. This includes inventory, weeding, and regular condition review of physical materials including serials and AV materials. These and other projects require close collaboration with other Access Services staff.

Minimum Requirements

• Bachelors degree plus two years of current (within 5 years) experience in a Library; OR, 4 years of current library experience; AND, advanced proficiency in multiple library specific computer applications, e.g., integrated library systems, database applications, institutional repository; content management systems.

• Some positions may also require in-depth knowledge of specialty area(s), e.g., original cataloging, complex copy cataloging, serials management, ILL management, government documents, image resources, music.

Preferred Requirements

• Experience at a public/user facing service desk.  

• Demonstrated computer literacy, file management skills, word processing and spreadsheet experience; database skills, web navigation skills, and email management skills. 

• Demonstrated proficiency with general office equipment including scanners, copiers, multi-line telephones, fax machine, and a cash register. 

• Self-starter with demonstrated ability to learn quickly, and constructively engage in a fast-paced and constantly changing environment.

• Experience working in an academic library. 

• Student supervisory experience, including hiring, training, managing a budget, and scheduling. 

• Working knowledge of an Integrated Library System (ILS), specifically Ex Libris Alma. 

• Advanced knowledge of spreadsheets and word processing. 

• Knowledge of library organization and the Dewey Decimal and/or Library of Congress call number classification systems. 

• Demonstrated experience supporting diversity, equity and inclusion in public services. 

Essential Functions

Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:

(35%) Evening/Weekend Access Services Lead

• Work with a high degree of independence guided by library policy & procedure manuals & technical resource materials.
• Assist library patrons at the Access Services Circulation desk in person, over the phone, and via email. Interpret and explain department, library, and campus procedures and service policies. Use advanced knowledge of library and information procedures, public service experience and/or technical expertise to resolve problems with patron records and transactions.
• Perform routine and non-routine circulation desk transactions. Create and update patron records.
• Collect and process payments for library charges, service fees, and Friends of Hannon Library memberships.
• Perform early morning support for Resource Sharing including printing local and Summit hold slips and pulling items from the shelves.
• Receive and assist with the resolution of patron inquiries, complaints, and feedback.
• Responsible for opening the library, including placing room cards, unlocking reserved rooms, and other opening procedures.
• Track and report problems related to morning hours supervision to Access Services Librarian.
• Secure the department’s money at opening.
• Monitor and report public safety and security issues.

(30%) Library Systems Support

• Serve as stacks coordinator including regular weeding, inventory, and shelf reading for all regular collections including audio visual, periodicals, and books.
• Collaborate with other Access Services staff and faculty on directing student workers on shelving and weeding projects as needed.
• Coordinate and manage the creation and update the Course Reserves collection each term.
• Use a departmental P-card for the Course Reserves collection. ​

(25%) Access Services Support

• Receive and assist with the resolution of patron inquiries, complaints, and feedback when other staff is unavailable.
• Provide backup coverage for opening and extended hours shifts.
• Interpret and explain department, library, and campus procedures and service policies.
• Create and update patron records.
• Contribute to a safe, welcoming, and productive environment for library users and employees.

(10%) Service and Collaboration

• Engage in collaboration on special projects with other work areas in the library.
• Participate in library, campus, or consortial committees, teams, and working groups.
• Engage in strategic planning initiatives & goals, in accordance with the University’s Mission, Vision, and Values.

Skills, Knowledge, and Abilities

• Engage in collaboration on special projects with other work areas in the library.
• Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
• Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
• Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations.
• Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
• Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
• Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters.
• Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
• Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.
• Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.
• Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.
• Demonstrated ability to provide training and direction to student assistants.
• Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

Physical Demands

• Frequent light lifting, bending stretching, and moving book carts. Regular movement throughout a three-story building.

Special Conditions

• Must be willing to travel and attend training programs off-site for occasional professional development.

• Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

• Must be able to successfully pass a pre-employment background check.

• This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).

• The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.

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SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce

In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.

Diversity Statement:
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.

SOU Land Acknowledgement
We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together – who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (www.grandronde.org) and the Confederated Tribes of Siletz Indians (www.ctsi.nsn.us) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people.

Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU’s Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.

An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: https://cps.sou.edu/clery-act-annual-security-report/.  A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520.  For more information, call 541-552-7095, or email clerycoordinator@sou.edu.