EPIC Principal IT Trainer, Revenue Cycle (HB/PB) – Remote

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

eStar Training Non-Clinical

Job Summary:

The Principal IT Trainer is responsible for designing, developing, and maintaining comprehensive Revenue Cycle training materials for EPIC applications. This role delivers high‑quality instructor‑led classroom training, virtual training, and e‑learning modules, ensuring all content reflects current workflows and system updates. The trainer participates in application and project meetings—particularly those involving billing initiatives—to stay aligned with upcoming changes and translate them into effective learning solutions.

This position provides ongoing support to the training team by keeping materials current, communicating new or updated workflows, and conducting train‑the‑trainer sessions to ensure instructional consistency across the department. The Principal IT Trainer also serves as a backup facilitator for training classes as needed and regularly meets with trainers to provide guidance, address issues, and maintain training readiness.

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• Demonstrated training experience delivering training in both classroom and virtual environments
• Proven background in developing training materials, including instructor‑led content, e‑learning, and virtual learning modules
• Exceptional attention to detail with the ability to maintain accurate, up‑to‑date training documentation
• Resolute Hospital Billing (HB) and/or Professional Billing (PB) certification
• Prior experience working in healthcare environments, particularly within billing or revenue cycle operations
• Strong understanding of EPIC systems and Revenue Cycle workflows
• Hands‑on experience with Camtasia or similar e‑learning authoring tools

KEY RESPONSIBILITIES

• Delivers orientation, on-boarding, and career ladder pathway training for staff.
• Administers classroom evaluations and provides course updates to management.
• Builds out and maintains training environments. Proficient in software used to create or modify eLearnings.
• Manages classroom training, materials and learners.
• Mentors other trainers as needed in the department, evaluating knowledge levels and providing train-the-trainer sessions.
• Provides leadership and consultation as needed for special projects that require knowledge of computerized applications or processes that affect patient care and/or new implementation.
• Collaborates within the department and organization.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Training Needs Analysis (Expert): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints.
• Adult Learning Theory (Expert): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning.
• Instructional Design (Expert): The systematic development of specifications using learning and instructional theory to ensure the quality of instruction.
• Applications System Design (Advanced): The creative process that captures and displays The original intention and concept of a business system requirement in an imaginative and often unique way. It pulls together The different components of an applications system and may follow The guidelines of a systems development methodology.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

5 years

Education:

Bachelor's

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.