Solutions Account Manager

Job Description:

 We are looking for a Solutions Account Manager to join our team Solutions Account and Program Management, ASOIC in Copenhagen at the earliest possible start date. 

What can you expect from us?

Reporting to the Head of Solutions Account and Program Management you will be working with our colleagues worldwide. You will work directly with our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Account Manager, you are the bridge between the Solutions customers and our internal operations, championing the customer requirements and expectations; and balancing these against our internal capabilities and goals. Accountable for both operational delivery and financial performance. 

You have the opportunity to experience all aspects of Satair’s activities plus gain a unique insight into our customer operations and day to day challenges.

Your main tasks and responsibilities will include:

• In Service deals: “Ownership” of the allocated Contracts; with accountability of in-service deal operations and financials, and ensuring common understanding and delivery of the contributing functions. Additionally, to launch / drum beat actions with the respective functions to ensure high service level and drive our profitability. 

• New Campaigns: Lead/support design activities on new campaigns - aligning customer requirements with existing capabilities and identifying potential gaps to be mitigated or for future development

• Future Design: Ownership of improvement / enabler projects to boost Solutions performance/profitability and to grow the Solutions portfolio in Alignment with the Solution Sales team

This role will involve some travel for business (several times per year) worldwide and as such you must be able to travel accordingly.

What do we expect from you?

Equipped with a degree in Engineering, computer science or business administration  (or similar) paired with professional experience in the the aviation aftermarket (or a comparable role), we are looking for a team player with the following experience, skills and mindset:

• Versatile and Adaptable: Proven ability to quickly pivot between tasks, manage multiple priorities, and adapt to evolving business needs and processes.

• Complex Process Acumen: Demonstrated capacity to rapidly understand and map intricate customer journeys, operational workflows, and technical systems.

• Gap Analysis and Solution Design: Exceptional analytical skills with a track record of identifying disconnects between current state and desired outcomes (customer needs vs. process limitations) and designing practical, effective solutions to bridge these gaps.

• 5+ years of work experience, preferably in the aviation aftermarket

• Project management and/or process design experience

• Knowledge of Basic Business Finance 

• Knowledge of SAP (experience of SD Module- AP1 will be a plus) and Spec2000

• Able to analyze large data packages. Skywise or programming knowledge will be a plus

• High Customer orientation and responsiveness

• Very good in building and managing business relationships

• Autonomous and self-driven

• English language skills at negotiation level

• Spanish language skills highly desired

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation and sustainable growth.

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation. 

With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

 

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

 

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely! 

Here is a selection of some of the benefits we offer our employees in Copenhagen: 

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally 

• Health and well-being: Health insurance, in-house canteen with many healthy options

 

Come on board and join us at Satair, an Airbus Services Company

Please send us your application as soon as possible to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

 

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair A/S

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.