We are looking for a skilled and driven Business Analyst to join the Business Enablement team at Evernorth Workplace Care. This individual contributor role plays a critical part in supporting Epic EHR implementations and driving cross-functional business initiatives across Health Centers, Custom Coaching, Occupational Health, and Behavioral Health services.
As a key liaison between business operations and IT, the Business Analyst will help optimize and maintain the Epic Electronic Health Record (EHR) system. This position requires a strong understanding of Epic’s technical capabilities and the workflows of healthcare professionals. The analyst will collaborate with operational teams to translate business needs into system functionality, analyze processes, and identify opportunities for efficiency and improvement to ensure the EHR system supports seamless daily operations.
Ideal candidates will have extensive Epic or healthcare experience and demonstrate success in both waterfall and agile project environments. While Epic certification is preferred (Cadence, Prelude, Welcome, Resolute, HIM), it is not required; however, hands-on, in-depth knowledge of Epic workflows and functionality is essential. Candidates must be able to analyze business requirements, optimize processes, and support system enhancements with proven on-the-job expertise
Key Responsibilities
Translate business needs into functional specifications and work closely with technical teams for implementation.
Provide end-user support for clinical staff and coaches, including troubleshooting Epic-related issues and guiding appropriate process solutions.
Manage and maintain Epic work queues, including error resolution and HIM-related tasks, such as performing patient record merges to eliminate duplicates.
Analyze and validate patient data within Epic, correcting inconsistencies and ensuring accuracy.
Directly support center and coach staff to create and maintain their daily schedule in Epic.
Perform system testing, validation, and troubleshooting for Epic applications.
Collaborate with operations and training teams to recommend application configurations and governance standards and analyze workflows to identify improvements within Epic modules.
Collaborate with business stakeholders to gather requirements for Epic-related projects and develop business requirements that meet operational standards and support end-user adoption.
Participate in multiple concurrent Epic projects from initiation through completion, ensuring alignment with organizational goals and client commitments.
Serve as a liaison between technical and business teams, translating requirements and ensuring readiness for go-live activities.
Contribute to system design discussions, project planning, and operational strategy sessions.
Communicate regularly with project managers and cross-functional teams, escalating issues that require leadership attention.
Qualifications
Minimum of 7 years of experience in healthcare or technology implementations, including at least 5 years of hands-on experience with Epic systems (clinical or business modules).
Strong understanding of Epic workflows and integration points.
Exceptional organizational, analytical, and problem-solving skills, along with excellent written and verbal communication abilities to effectively influence across all levels.
Ability to work effectively in a fast-paced, matrixed environment with virtual teams, while managing multiple priorities and working independently.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint) and familiarity with reporting tools.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.