Engineering Manager - Factory Services

Engineering Manager - Factory Services

Description -

Job Summary
• Manages operational activities as needed to support product customization and supply chain services. Provides direct and ongoing leadership for a team of individual contributors designing and developing new products, software tools, and custom software images and updates. Coordinates projects for systems software, including operating systems, networking, utilities, databases, and Internet-related tools. Manages headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps. Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners. Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources. Proactively identifies opportunities for process improvement and cost reductions opportunities. Provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.

Responsibilities

• Lead and coach high-performing teams; foster collaboration, engagement, and continuous learning.
• Drive strategic workforce planning, resource prioritization, and capacity management across global locations.
• Implement operational excellence initiatives, process automation, and standard operating procedures (SOPs).
• Manage end-to-end project delivery including time, risk, and cost management; ensure adherence to timelines and budgets.
• Oversee incident and escalation management, ensuring timely resolution and root cause analysis.
• Partner with cross-functional teams to align operational goals with business objectives.
• Ensure compliance with organizational policies, regulatory requirements, and risk governance frameworks.
• Build and maintain strong relationships with internal stakeholders, vendors, and partners; manage SLAs effectively.
• Drive change management initiatives and ensure smooth adoption of new processes and technologies.
• Develop and maintain knowledge repositories and training programs for operational continuity.
• Monitor KPIs and leverage analytics for data-driven decision-making and continuous improvement.
• Manage global delivery operations, ensuring cultural sensitivity and time zone alignment.
• Oversee budgeting and cost control for operational activities.
• Ensure business continuity planning and crisis management readiness.

• Manages headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
• Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners.
• Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
• Proactively identifies opportunities for process improvement and cost reduction.
• Provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development.
• Ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.
• Stay current with emerging technologies and industry trends, proposing and implementing innovative solutions to enhance software systems.

Education & Experience Recommended

• First level university, Bachelor's, or Master's degree in Engineering, or equivalent experience required.
• Typically 14 or more years of related work experience, including 2 - 4 years of people management experience.

Preferred Certifications
• Certified Software Systems Engineer (CSSE)
• Certified Systems Engineering Professional (CSEP)

Knowledge & Skills

• Strong Leadership Skills: Coaching, team building, conflict resolution, and talent development.
• Advanced Project Management: Time and risk management, resource prioritization, project structuring.
• Global Workforce Management: Experienced in managing human capital across geographies.
• Communication Mastery: Advanced verbal and written communication, negotiation, presentation, and influence skills.
• Business Acumen & Technical Expertise: Deep understanding of multiple business units, operating system customization, and enterprise applications.
• Operations Management: SLA management, vendor management, compliance, and risk governance.
• Analytical & Problem-Solving Skills: Ability to resolve complex issues and optimize processes.
• Technical Knowledge:
  • End-user computing and device lifecycle management.
  • SCCM, Azure AD, Intune.
  • Git (Version Control System).
  • Familiarity with modern software team structures (e.g., Team Topologies).
• Relationship Management: Advanced partnering and consulting skills.
• Cross-cultural Effectiveness: Demonstrated success in working across geographies and cultures.

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Success Metrics

• On-time Delivery: Percentage of projects delivered within agreed timelines and budgets.
• Quality Standards: Reduction in defects and compliance with product quality benchmarks.
• Cost Optimization: Achieve targeted cost savings through process improvements and vendor negotiations.
• Team Performance: Employee engagement scores, retention rates, and achievement of individual performance goals.
• Customer Satisfaction: Positive feedback from internal and external stakeholders; SLA adherence.
• Operational Efficiency: Reduction in cycle times, improved resource utilization, and streamlined workflows.
• Risk Management: Number of escalations resolved within SLA and reduction in critical incidents.
• Innovation & Improvement: Number of implemented process improvements and measurable impact on productivity.

Impact & Scope
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Software

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"