Alternative Dispute Resolution (ADR) Manager

Alternative Dispute Resolution (ADR) Manager

Department: Other Agencies and Independent Organizations

Location(s): Salt Lake City, Utah, Seattle, Washington, Phoenix, Arizona, Los Angeles, California, San Francisco, California, Denver, Colorado, Washington, District of Columbia, Miami, Florida, Atlanta, Georgia, Chicago, Illinois, Indianapolis, Indiana, New Orleans, Louisiana, Boston, Massachusetts, Minneapolis, Minnesota, Kansas City, Missouri, Albuquerque, New Mexico, New York, New York, Oklahoma City, Oklahoma, Portland, Oregon, Austin, Texas

Salary Range: $126384 - $164301 Per Year

Job Summary: As an Alternative Dispute Resolution Manager at the GS-0301-15, you will be part of the Field Management Programs, Office of Field Programs, U.S. Equal Employment Opportunity Commission. If selected, you will be responsible for managing, directing, and administering the agency's Alternative Dispute Resolution (ADR) mediation program in EEOC's Field Offices nationwide and provide highly complex and critical advisory services to the FMP Director.

Major Duties:

• Plan, design, and oversee a nationwide Alternative Dispute Resolution (ADR) program, establish performance metrics, coordinate multi-office operations, and implement strategies that resolve systemic issues and enhance program effectiveness.
• Knowledge of concepts, techniques, and methods of Federal and private sector alternative dispute resolution and mediation policies to develop broad guidelines or regulations or to conduct project to resolve complex systemic problems of broad scope.
• Ability to manage team and group dynamics, resolve conflict situations, deliver ADR mediation services, facilitate voluntary resolutions between parties, and provide expert guidance to Field Offices on ADR policies and best practices nationwide.
• Ability to analyze ADR data using ARC and Power BI, ensure accuracy, identify trends, and prepare reports for leadership to inform decisions and improve program efficiency.
• Experience mentoring staff and overseeing programs to ensure consistent ADR policy application across offices. Ability to lead teams, set priorities, resolve escalated issues, and foster collaboration to achieve agency goals.

Qualifications: For the GS-15: You must have at least one year of experience equivalent to the GS-14 level in the federal service that provided the specific knowledge, skills, and abilities required to successfully perform the duties of this position. Such experience includes developing policies; establishing plans; designing, executing, and monitoring a nationwide comprehensive ADR program; and providing educational and technical assistance to administer the agency's ADR mediation program on a national scale. Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-14 level is required to meet the time-in-grade requirements for the GS- 15 level. Applicants must meet all eligibility requirements (e.g., time-in-grade and qualification requirements) within 30 days of the closing date specified in the vacancy announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How to Apply: To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 03/27/2026 to receive consideration. To view the Assessment Questionnaire before applying online, click on this link: https://apply.usastaffing.gov/ViewQuestionnaire/12911866 To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement. To verify the status of your application, log into https://login.usajobs.gov/Access/Transition select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. ADDITIONAL INFORMATION: The EEOC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the HR Specialist listed in this vacancy. The decision on granting reasonable accommodation will be made on a case-by-case basis. TTY users may contact us via the Federal Relay Service, 1-800-669-6820.

Application Deadline: 2026-03-27