Engagement Delivery Director

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services focuses on delivering strategic engagements that drive innovation and meaningful & sustainable change for our customers, We are driven by business outcomes and our Programmes are centered around defining transformational opportunities, creating clear plans and roadmaps for delivery and excellence in execution.

Our approach encompasses people, process, and technology and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

Role Description: Salesforce Professional Services is seeking an Engagement Delivery Director who shares our vision of bringing the power of Salesforce to our customers across a diverse portfolio. Engagement Delivery Directors drive successful customer outcomes with our implementations and lead and run complex, enterprise and strategic programmes of work.

Your Impact
● As the overall Leader of the programme team, you will build and manage large and complex teams, possess excellent leadership skills, ensure strong communication channels, and give clarity, motivation and direction to the team throughout the engagement
● You will own the relationships with the Customer, partners and third party providers from a Delivery perspective and provide leadership, advice and guidance to ensure ongoing alignment and shared success.
● Build and nurture a high functioning multi-stakeholder governance framework and perform programme (and project management) activities where necessary to ensure adherence to the Salesforce methodology and project gates and governance
● You will be fully accountable for Programme financials, reporting and delivery health, which includes:
○ Building and leading programme and planning activities; supervising and
reviewing progress and timelines; adjusting schedules and plans as needed;
ensuring on time and on budget delivery of programmes and projects
○ Supervising utilisation of resources in alignment with resource allocation and
budget. This includes on time entry and approvals for project timesheets
○ Effective risk and issue management, identifying and resolving issues to ensure
project success
● Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed
● Being an extension to the account team to extend the Salesforce footprint
Basic qualifications
● + 10 years in Programme Management leading complex programmes of work with direct responsibility for running teams including teams of Project Managers
● Ownership / experience of Strategic Governance Frameworks and Risk Management
● Proven history of delivering high quality results on schedule and within budget
● Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
● Ability to work effectively in a fast paced, high energy, team-oriented environment
● Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
● Available to be onsite with customers as needed
Preferred qualifications
● Project Management Methodology Certification such as Prince2 or PMP
● Agile development certifications such as SAFe or Scrum
● Consulting experience through a system integrator or software vendor
● Experience managing Salesforce implementations
● Experience and knowledge of managing Public Sector or Health & Life Sciences programmes
 

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.