About this role:
Wells Fargo is seeking a Due Diligence Manager in our Global Operations area of the Bank. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
- Supervise a team of individuals who are responsible for executing activities associated with conducting due diligence reviews of bank customers transactions
- Oversee a moderate degree of complexity and risk to determine appropriateness of processes to ensure timely completion, quality and compliance
- Own the client onboarding process and engage with clients, relationship team and third parties
- Mitigate risk through due diligence process
- Identify and recommend opportunities for process improvement and risk control development
- Ensure execution of due diligence programs, processes and control to identify, assess and mitigate risk
- Manage communication and collaboration with business heads, Legal, Audit and regulators regarding risk management of business specific risk programs
- Make decisions and resolve issues to mitigate risk via a thorough due diligence process functional area and team to meet business objectives
- Interpret and develop policies and procedures for functions with low to moderate complexity within scope of responsibility
- Manage implementation of procedures, controls, analytics and trend analysis to ensure comprehensive research and background investigations
- Utilize expertise in data collection and sourcing
- Collaborate and influence all levels of professionals including senior managers
- Lead a team to achieve objectives
- Manage allocation of people and financial resources for Due Diligence group
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 4+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
Key Responsibilities
- Lead, coach, and develop a team of approximately 10–15 due diligence analysts.
- Oversee secondary reviews of customer due diligence assessments, ensuring accuracy, completeness, and appropriate documentation.
- Evaluate risks posed by customers—including high‑risk industries (e.g., cannabis) and complex risk profiles—and determine whether to exit or continue customer relationships.
- Ensure all decisions adhere to internal policies, procedures, and applicable regulatory expectations (BSA/AML and broader enterprise risk standards).
- Maintain SLA performance (4‑day turnaround) and ensure operational consistency across the team.
- Partner with upstream teams to validate the quality of initial due diligence reviews and escalate gaps or concerns.
- Contribute to the development of processes, frameworks, workflows, and controls as the program evolves.
- Provide subject matter expertise in risk assessment, customer risk rating, and enhanced due diligence (EDD).
- Support audit, compliance, and regulatory inquiries through accurate documentation and reporting.
- Drive continuous improvement in efficiency, decision quality, and team capability.
Desired Qualifications:
- Experience in customer due diligence (CDD) or enhanced due diligence (EDD) reviews.
- Certification such as CAMS, Associate CAMS (A‑CAMS), or similar (not required).
- Experience leading teams in a regulated industry or compliance‑driven function.
- Strong understanding of BSA/AML principles and customer risk assessment.
- Demonstrated ability to manage operational SLAs, workflows, and performance metrics.
- Excellent analytical, decision‑making, and documentation skills.
- Experience supporting regulatory exams, audits, or compliance reviews.
- Familiarity with risk‑based frameworks and enterprise risk policies.
- Operational leadership in a fast‑changing or ambiguous environment.
- Workflow or process improvement experience.
Job Expectations:
Locations: 1525 W W T Harris Blvd. Charlotte, NC 28262-8522. 550 S 4th St. Minneapolis, MN 55415.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$100,000.00 - $179,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
22 Mar 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.