About Brighte
Our mission is to make consumer energy resources (CER) affordable and accessible for everyone.
Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.
Our founder and CEO, Katherine McConnell, has been awarded Telstra Businesswoman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business.
As a business in 2025, we have been named a AFR Sustainability Leader within the Banking and Finance category and won the inaugural Sustainability Award at the Affies in 2024!
About the Role
Join Brighte as a key player in delivering exceptional customer experiences! In this role, you’ll manage our complaints handling process and champion customer advocacy, ensuring fair and efficient resolutions that meet ASIC RG 271 and AFCA standards.
You’ll work closely with the Team Leader to improve processes, leverage technology, and drive continuous improvement, acting as the link between leadership and our Customer Relations Officers, you’ll provide coaching, alignment, and operational excellence.
This is your chance to be a trusted advisor across the business strengthening our risk culture while supporting strategic projects and day-to-day operations. If you love problem-solving, collaboration, and making a real impact on customer satisfaction, this role is for you!