The Director, Operational Resilience and Third-Party Risk is responsible for leading a team that supports the AVP, Enterprise Risk Management by developing, maintaining, and overseeing Canadian Tire Bank’s Operational Resiliency + Third Party Risk Management programs. You will work with business partners across the Bank and Canadian Tire Corporation to establish robust processes for delivering on regulatory requirements and ongoing maintenance and enhancements to the program. You will play an integral role interacting with senior management, providing strategic risk management expertise that supports the achievement of organizational objectives.
What you’ll do
Lead the development and enhancement of the Operational Resilience framework, operating model, methodology and other risk domains, including Business Continuity, Incident and Crisis Management, and Disaster Recovery.
Lead the ongoing development and enhancement of Third-Party Risk Management from a 2nd line risk oversight perspective.
Oversee the identification of critical services and dependencies, setting of impact tolerance levels, designing and execution of realistic scenario-based testing, managing risks from third parties, and collaborating with stakeholders to mature the organization's operational resilience framework and ensure regulatory compliance.
Develop, implement, and maintain the Operational Resilience and Third-Party Risk Management program roadmaps. Outline key milestones, deliverables, and timelines to ensure activities align with strategic objectives.
Serve as a subject matter expert for Operational Resilience and Third-Party Risk Management, providing advice and guidance to first line of defense teams.
Develop and implement policies and frameworks to manage operational risk and resilience.
Provide oversight for resilience risk metrics, identify potential breaches, and recommend actions.
Engage with key stakeholders, including critical business service owners, ensuring their needs and expectations are met throughout the project lifecycle.
Collaborate with stakeholders to gather feedback, comments, and challenges. Lead engagement sessions to provide a comprehensive tracking mechanism for managing changes in our operational resilience posture.
Foster a collaborative and productive working environment to achieve project success.
Deliver end-to-end capabilities and planned outcomes within assigned projects.
Maintain effective communication channels with project teams, stakeholders, and senior management.
Develop training materials and facilitate training sessions as necessary.
Deploy change management strategies to enable successful project outcomes.
Ensure activities are delivered with urgency; raise arising risks/issues to appropriate leadership.
Provide project reporting, including regular status updates and ad hoc summaries of timelines, risks, and issues.
Lead a customer-focused culture within the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Identify efficiencies and synergies across similar activities in different segments.
Drive a culture that promotes and reinforces behaviors that support operational resilience and proactively managing culture and behavior risks that may influence resiliency.
Build a high-performance environment by implementing a people strategy that attracts, retains, develops, and motivates team members through fostering an inclusive work environment; using a coaching mindset; communicating vision/values/business strategy; managing succession; and development planning for the team.
Support process improvement opportunities to enhance our Operational Resilience posture, including Risk and Control Inventory, GRC design and implementation, RCSAs (Risk Control Self Assessments), NIRAs (New Initiative Risk Assessments), Scenario Analysis, KRIs (Key Risk Indicators), and second line oversight of third-party risk management practices.
Produce high-quality Operational Resilience & Third-Party Risk management reports for relevant governance bodies on a regular basis.
Conduct periodic quality assurance reviews of the bank’s compliance to regulatory and program requirements.
Undertake ad hoc tasks as required by the business.
Challenge, advise, and partner with business units and oversight functions to actively manage resilience-related risks.
Who you are
We are looking for high-performing individuals with the following attributes:
10+ years’ experience in risk management practices.
In-depth knowledge of Operational Risk, Resilience and Third-Party Risk Management related regulations e.g., OSFI E-21, OSFI B-10, OSFI B-13 is an asset.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Experience setting departmental goals that align with organizational objectives.
Proven ability to identify, manage, and collaborate with multiple stakeholders across CTB and CTC.
Comfortable interacting with executives, providing insights and recommendations that influence high-level decision making.
Able to formulate strategies, policies and procedures that impact the entire organization or a significant portion of it.
Track record of decision making which affect the business at a broad level.
Exceptional written and verbal communication skills in preparing communications and engaging effectively with business partners/stakeholders across the Bank.
Demonstrated ability to exercise sound judgment regarding materiality of risks where identified.
Strong presentation skills to explain regulations along with internal policy/procedures clearly.
Proven time management skills with adaptability to address shifting priorities while meeting tight deadlines.
High standards of performance including confidentiality, integrity, timeliness, efficiency must always be upheld.
Agile and innovative mindset capable of managing in an environment of change/ambiguity to take bold strategic moves in this rapidly evolving retail environment.
Creative thinkers who take initiative capable of building/managing projects/programs driving results for customers
Problem solvers with analytical prowess able to prioritize effectively to meet business objectives
Collaborative team players with superior influencing skills building relationships easily across various stakeholder groups to move initiatives forward
What you’ve done
10+ years of experience in risk management or equivalent business experience preferably at a Canadian financial institution
University degree or college diploma in a business-related discipline -Demonstrated ability to work in complex environments building/developing/growing internal/external stakeholder relationships meeting strategic goals through collaboration/highly developed influencing/problem-solving skills
Excellent communication/negotiating/influencing skills at senior levels
Leadership experience managing teams
Strong writing skills creating policies/procedures/board-level reports
Strong analytical skills identifying/assessing risks from various data sources
Ability working collaboratively cross-functional teams
Ability managing multiple tasks competing priorities
Strong knowledge Canadian banking regulations
If you’re curious ready taking new challenges open doing things differently helping us evolve rapidly then Canadian Tire Bank is place be.
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About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.