At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
We are seeking a Director of Digital Solutions to lead end-to-end content and workflow automation for both physical and digital assets. This leader will oversee a team of architectural and technical consultants who work directly with customers to capture functional requirements and workflows, and with internal operations teams to design and deploy capture and indexing solutions that maximize efficiency, accuracy, and scalability.
The primary function of this role is to manage a team that bridges customer requirements with internal operational execution. This includes working with customers to understand business needs, while also collaborating with operations teams that scan physical documents, index content using OCR/IDP, and apply manual intervention where necessary. The Director ensures that implemented solutions leverage automation to minimize manual effort, reduce processing time and labor costs, and consistently meet service-level agreements (SLAs) for accuracy and turnaround.
As the head of implementation within Iron Mountain’s Digital Solutions group across North America, this leader owns the planning, execution, and onboarding of new customer projects. This includes ensuring alignment with functional requirements, operational efficiency goals, timelines, and financial objectives, while fostering strong partnerships across Sales, Operations, IT, and Infrastructure.
Key Responsibilities:
Own the end-to-end delivery of customer-facing imaging and workflow automation solutions, ensuring stability, scalability, and adherence to SLAs for throughput, quality, and accuracy.
Lead and develop a multi-layered team of solution architects, technical specialists, and managers responsible for designing and implementing document automation workflows (capture, indexing, classification, exception handling, tracking, and reporting)
Translate customer requirements into standardized, repeatable solutions that optimize internal operations for efficiency, scalability, and cost reduction
Oversee the design and deployment of intelligent document processing (IDP), AI/ML, and workflow orchestration technologies (e.g., Kofax, Azure Document AI) to minimize manual effort and accelerate processing.
Partner with internal operations leadership to ensure seamless integration of solutions into production workflows, supporting long-term operational efficiency and scalability
Manage engagement-level P&L, ensuring projects deliver on financial, timeline, and performance commitments
Serve as management escalation point for customers and internal stakeholders, resolving issues, aligning expectations, and strengthening partnerships
Qualifications:
Bachelor’s degree in Computer Science, Information Systems, Technology, or a related field; Master’s degree preferred
12+ years of progressive experience in solution delivery, workflow automation, or digital transformation, with at least 5+ years in a senior leadership role managing managers and cross-functional teams
Proven track record of leading large-scale implementation programs involving content management, document automation, IDP/OCR, and workflow orchestration technologies.
Strong understanding of business process automation, intelligent document processing (IDP), AI/ML integration, and cloud-based workflow platforms (e.g., Kofax, Azure Document AI, or equivalent)
Experience managing P&L or budget ownership at the engagement, program, or organizational level
Strong background in governance, compliance, and delivery methodologies (e.g., Agile, PMI, ITIL, or equivalent).
Hybrid Office Locations: Dallas, TX; Freehold, NJ; Livermore, CA; Atlanta, GA
Travel 50% or as necessary
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Reasonably expected salary range: $159,400.00 - $212,500.00Category: Operations Group