Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Senior Business Process Analyst to join our Product Management Team in Chattanooga, TN. This role is 100% remote to start, but is expected to transition to on-site over the next 12-18 months
As a Senior Business Process Analyst in our Product Management Team, you’ll partner with business and technology leaders throughout the organization to understand business problems and objectives and how to solve them with a combination of people, process, and technology. Developing an empathetic understanding of the customer need, you will empower product owners and managers to drive a digital first vision.
This role will initially focus on process and technology optimization in the Implementation, Employer Management and Billing areas for Workforce Benefits.
Analyze operational workflows, identifying opportunities for improved efficiency, risk management and customer experience
Document process bottlenecks and failure modes to target for technology and process improvement
Complete Side by sides with frontline staff to develop a firsthand understanding of the user needs and impact of technology solutions
Partner closely with our product owner and division product managers to define tactics to achieve long-term improvement objectives.
How you will make an impact:
Analyze traditional business processes and the capabilities of the Pacific Life technology stack to identify how to solve problems in simple and innovative ways
Develop and implement business processes that are designed with the goal of a $1 Billion business in mind, supporting the ability to scale and evolve over time
Advocate for business needs and develop deep knowledge of why technology and process decisions are made
Stay current on the latest digital technologies and trends, and make recommendations for their implementation within the division
Collaborate with cross-functional teams to design and implement new systems and processes
Develop and implement testing plans to understand and evaluate new processes and tools
Monitor and measure the success of digital transformation initiatives and adjust as needed
Communicate with stakeholders to gather feedback and ensure that solutions meet their needs
Participate in planning and work with Architects to understand enabler related work
The experience you will bring:
Minimum of 5 years Group benefits experience
Minimum of 5 years of experience in Continuous improvement, Operational management, process and documentation design
Strong desire to participate in building Agile Product Management within a start-up, growth business within a large organization.
Demonstrated ability to support third-party implementations and testing
Experience with project management and implementation of digital solutions
Strong understanding of business operations, process design, and process mapping
Additional relevant experiences:
Straight through processing
Third-Party API implementations
Experience with the quoting and Underwriting process for Group insurance
How you stand out:
You embrace the ambiguity and high degree of complexity associated with standing up a new business.
You are willing and able to jump in where needed and you bring an innovative mindset to solving critical business problems.
Excellent communication and interpersonal skills
You can be who you are.
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
#LI-EH1
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$86,850.00 - $106,150.00Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.