Director, Digital Product (Order-to-Cash / SAP SD)

Position Summary

Join us as a Digital Product Director and lead the transformation of customer-centric digital experiences. In this pivotal role, you’ll own the Order-to-Cash digital product portfolio and drive best-in-class solutions that set the industry standard. You’ll oversee the end-to-end SAP implementation for Order-to-Cash, pricing, and promotions—from requirements gathering through go-live and post-launch optimization—while ensuring seamless integration of SAP SD and Vistex modules, including configuration, data migration, and process reengineering. Partnering with top consulting experts and internal teams, you’ll shape the product vision, strategy, and architecture that deliver bold, scalable outcomes. Beyond that, you’ll champion the overall digital customer experience, influencing senior leadership and guiding roadmaps that turn ideas into impact. Reporting directly to our SVP, Chief Digital & Information Officer, and as a key member of the D&IT Leadership Team, you’ll have the opportunity to lead transformation at scale and make a lasting mark.

Key Responsibilities

Leadership & Strategy

• Own and execute the SAP digital product strategy for Order-to-Cash, including solution architecture, process design, and alignment with business goals and industry best practices.

• Serve as the primary SAP leader and liaison, driving collaboration between business units, consulting partners, and IT to ensure seamless integration and stakeholder engagement.

• Lead long-range planning and roadmap development for SAP SD and Vistex modules, ensuring on-time, on-budget delivery and adherence to quality standards.

• Direct SAP Product Owners and technical teams, embedding agile practices and ensuring product delivery meets performance, cost, and quality targets.

• Develop and champion the overall digital product vision and strategy, including experience design, solution architecture, and supporting processes to deliver industry-leading customer experiences aligned with BU business plans.

• Act as the primary digital interface with GBU leaders (marketing, sales, engineering, etc.), partnering to define strategic priorities, product vision, and on-vehicle integration as needed.

• Drive cross-functional ideation and prioritization, gathering customer and business needs and influencing stakeholders across marketing, technology, engineering, sales, and customer support.

Order to Cash Product Execution

• Oversee end-to-end SAP implementation for Order-to-Cash, pricing, and promotions—from requirements gathering through go-live and post-launch optimization.

• Ensure seamless integration of SAP SD and Vistex modules, including configuration, data migration, and business process reengineering.

• Drive process improvements and change management for sales order management, pricing, rebates, and promotions.

• Collaborate with consulting partners to meet project milestones, deliverables, and KPIs.

• Design and deliver intuitive, high-performance dealer ordering applications, enabling effortless product selection, order placement, and real-time status tracking.

• Architect and manage secure, scalable interfaces between dealer portals and SAP backend systems for reliable data exchange across all ordering channels.

• Develop and optimize diverse ordering workflows—including stocking orders, profile-based ordering, and internal ordering—tailored to dealer needs and business models.

• Champion unified B2B and B2C ordering experiences, empowering dealers and end customers to transact seamlessly through integrated digital platforms.

Teamwork & Collaboration

• Gather and synthesize user needs and product requirements from diverse sources, including analytics, voice of customer, internal business needs, and workshop outputs (journey maps, touchpoint analysis, stakeholder maps, sketching).

• Coordinate and incorporate product feedback from internal and external stakeholders to inform release schedules and priorities.

• Actively lead agile ceremonies, including Sprint Reviews, backlog grooming, and iteration planning; participate in retrospectives as needed.

• Own backlog management, including prioritization, sprint backlog maintenance, and just-in-time story elaboration with implementation teams.

• Manage stakeholder expectations by maintaining and communicating an up-to-date roadmap.

• Monitor product performance and marketplace feedback, ensuring continuous improvement and alignment with business goals.

• Guide and collaborate with Scrum teams to ensure acceptance criteria are met and quality standards upheld.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.

• 15+ years of progressive experience in technology and business strategy.

• 7+ years in product management, partnering with senior-level business stakeholders.

• Proven experience leading teams and driving cross-functional collaboration.

• Deep knowledge of SAP Order-to-Cash processes and SAP SD.

• Hands-on experience with SAP S/4HANA implementation, including configuration and deployment of SAP SD and Vistex modules.

• Strong understanding of pricing strategy, promotions management, and rebate programs in SAP.

• Demonstrated success in establishing product vision and roadmaps that deliver measurable business value.

• Ability to lead, influence, and coordinate activities across marketing, technology, engineering, sales, and customer support.

• Strong analytical, written, and oral communication skills.

• Technical aptitude to evaluate requirements and collaborate with business analysts and developers.

• Experience with digital strategy, solution architecture, use case development, and business capability design.

• Familiarity with scaling Scrum frameworks (e.g., Scrum@Scale or LeSS) is a plus.

• Proven ability to thrive in a fast-paced, growth-driven environment and manage trade-offs while exploring innovative ideas with internal and external partners.