Developer - Servicenow

VIC - Melbourne - 655 Collins StAs a ServiceNow Developer, you will play a critical role in shaping, enhancing, and maintaining Service Stream’s enterprise applications within the GBIS team. This full time permanent opportunity (hybrid, with three days in the office) is ideal for experienced developers who excel in building scalable platform solutions, supporting complex enterprise environments, and delivering high quality technical outcomes.

You’ll join a collaborative team based in Collins Street, contributing to national programs and supporting the evolution of Service Stream’s ServiceNow ecosystem.

Please note this role is only open to Australian Citizens.

• Design, configure, and develop ServiceNow platform solutions, with a strong focus on Field Service Management (FSM).
• Build and maintain platform functionality using configuration‑first principles and customisation only where necessary.
• Develop high‑quality server‑side and client‑side logic using Script Includes, Business Rules, Glide APIs, UI Policies, Client Scripts, and more.
• Design and implement reusable automation using Flow Designer, Subflows, and IntegrationHub.
• Contribute to core ServiceNow modules including ITSM (Incident, Problem, Change, Request) and CMDB.
• Support multi‑domain architectures, enabling parallel delivery across business streams.
• Apply ServiceNow security best practice across roles, ACLs, domain separation, and data segregation.
• Build and support integrations using REST APIs, MID Servers and event‑driven patterns.
• Configure and enhance ServiceNow Mobile and Service Portal components for FSM and ITSM workflows.
• Ensure all developed solutions are upgrade‑safe, scalable, and performant.
• Provide Level 3 support, perform root cause analysis, and implement preventative fixes.
• Work closely with architects, product owners, and delivery teams to translate requirements into secure and scalable platform solutions.

Skills and experience

• Strong analytical and problem‑solving skills, able to work independently with minimal supervision.
• Proven hands‑on experience developing and configuring on the ServiceNow platform, with deep exposure to FSM.
• Demonstrated experience prioritising configuration over customisation, applying best‑practice design principles.
• Strong proficiency in ServiceNow scripting and Glide APIs including GlideRecord, GlideAjax, GlideSystem, and Script Includes.
• Practical experience designing workflows and subflows in Flow Designer using low‑code, reusable patterns.
• Strong understanding of ServiceNow modules including ITSM and CMDB.
• Solid understanding of ITIL processes and experience delivering ITIL-aligned solutions.
• Experience working in multi-domain or multi-business environments.
• Sound understanding of ServiceNow security models, roles, ACLs, and domain separation.
• Experience designing and supporting REST integrations, IntegrationHub spokes, and MID Server‑based patterns.
• Ability to contribute to controlled change and release cycles including SIT, UAT, deployments, and post‑release validation.
• Experience configuring ServiceNow Mobile and Service Portal aligned to best practice.
• Comfortable working in Agile delivery environments.

Experience

•Must be an Australian citizen.

•  5+ years ServiceNow development experience.
• Strong background in platform scripting, web technologies (HTML, CSS, JavaScript), and modern development methodologies (Agile, DevOps).
• Proven ability to analyse, debug, and resolve complex technical issues.
• Experience producing upgrade‑safe, optimised, and maintainable ServiceNow solutions.

About Us

Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits of working with us include:

• A safe and supportive culture that values diversity and inclusion.
• Flexible hybrid working arrangements.
• Genuine career development and advancement opportunities.
• Access to special employee benefits and discounts.
• Various paid leave options – parental, cultural, community service, study, corporate volunteering, and purchased leave.

How to apply

Please submit your interest via the Apply button, where you will be directed to create a profile on our careers platform.

We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, and those from LGBTIQA+, Veteran, or other diverse groups.

Applications will not be accepted via email.

If you require reasonable adjustments to the recruitment process, please contact: talent.corporate@servicestream.com.au.

GBIS

How to Apply