Job Description:
At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.
Job Description:
Provided is a list of the essential duties and responsibilities (or "essential functions") of this position.
Imaging new workstations and system rebuilds
Package and ship workstations for issuance to users
Manage and maintain workstation retrieval within our asset management system
Decommission equipment from the network
Assist with onboarding users with their new hardware
Troubleshoot and repair issues related to OS, hardware, network, etc.
Warehouse responsibilities such as recording/tracking Hardware room inventory, receiving shipments and restocking inventory.
Actively tracks, monitors, and routes customer incidents, user requests, and questions through the ServiceNow ticketing system.
Provides detailed notes on customer interactions by documenting troubleshooting methods and appropriate follow-up to resolve technical inquires.
Uses computer-based software tools to gather information, troubleshoot, and resolves issues and request.
Creates and maintains documentation regarding troubleshooting steps, standard operating procedures and best practices.
Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.
Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.
Qualifications
Understanding of desktop imaging technologies for PC deployment
PC hardware knowledge/experience
Warehousing experience
Able to maintain asset tracking or inventory management systems
Able to package and ship equipment using UPS
Knowledge of Windows 10 and 11
Flexible
Able to lift at least 30lbs.
A+ certified (preferred, not required)
Active Directory experience (preferred, not required)
SCCM experience (preferred, not required)
Core Competencies
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Additional Perks
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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