Degree Operations Coordinator (London, Remote Based)

Job Overview
The Coursera Degrees segment partners with leading universities around the world to launch and scale online degree programs that deliver career-transformative outcomes for learners. The Degrees Success team works cross-functionally with marketing, enrollment representatives, data science and technical operation teams to help partners meet their recruitment goals.

The Degrees Operations Co-ordinator will be part of the Degrees Success Team, managing North American, European and Latin American degree programs. 

You will ensure flawless day-to-day execution of the programs for the across marketing operations, partner support, contracts and forecasting. This role owns operational trackers, manages ticketing and marketing requests end-to-end, consolidates forecast and program reporting, and coordinates escalations with Operations, Enrollment and Growth Marketing to deliver a consistent partner experience.

Responsibilities:

• Manage application dates on Coursera degree pages by accurately updating application deadlines and coordinating application-open email communications in close partnership with the marketing team.
• Own webinar registration tracking by setting up and maintaining registration trackers, monitoring webinar sign-up performance, proactively requesting additional marketing email sends when registrations are low, and building an understanding of webinar signup trends over time.
• Maintain weekly updates to forecasting spreadsheets for all degree programs. Beyond maintaining trackers, proactively and critically evaluate underlying data, develop benchmarks and dashboards, and support monthly forecasting and recruitment reviews.
• Pull and prepare data to support the Degree Success team by assembling business review materials, and populating standard BR slide templates.
• Serve as the operational point of contact for university partners by logging partner support issues, ensuring timely follow-through and escalations, and owning a comprehensive ticket-tracking system to monitor progress and drive prompt resolution.

Basic Qualifications

• 2+ years of relevant professional experience in operations, analytics, project coordination, or a related function.
• Strong hands-on experience with Google Workspace, including building and maintaining operational trackers, dashboards, and reporting tools (e.g., Google Sheets, Airtable, Looker Studio, or similar).
• Demonstrated ability to manage multiple projects and workflows simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment.
• High attention to detail and data accuracy, with a strong sense of ownership over outputs and deliverables.
• Experience tracking, analyzing, and reporting on performance metrics, with the ability to learn and adopt new tools and systems as needed.
• Collaborative and proactive team player with strong communication and interpersonal skills.
• Ability to thrive and operate effectively in a fast-paced and constantly changing work environment.

Preferred Qualifications:

• 1–2 years of experience in operations, administration, or project management, ideally within high pace sector 
• Familiarity with operational processes and cross-functional workflows, including experience supporting structured reporting, forecasting, or program operations.