Location(s): Mississauga / Toronto (Central Region)
Job Schedule: Full-time
Education Requirement: University Degree preferred
Sponsorship: No
Shape the Future of Mobility at INFINITI: Launch Your Career, Drive Innovation
We’re currently looking for an INFINITI Dealer Operations Manager to join our team in Toronto with the position based out of Mississauga, ON (Canada)
This role will be responsible for Supporting 13 INFINITI Retailers in the Central Region (GTA, Southwestern Ontario). You will be the Key Field representative with Dealer Principals, Vice-Presidents, Directors and General Managers within your territory. The position will be responsible for all Retailer Performance Areas. Sales, Marketing, Guest Experience and Franchise Profitability.
Day in the Life:
Maintain and grow Market share in each assigned Retailer PMA (Primary Market Area).
Deliver wholesale volumes that support a well-balanced stock position and the achievement of retail sales objectives.
Oversee all Variable Operations areas of the Business. (Sales, New and Used, and F&I).
Enhance overall customer experience through the achievement of specific VOC (voice of Customer) objectives and process implementation – work closely with and support Retailers in achieving their customer satisfaction objectives. This involves conducting regular mystery shops to gauge how Retailer processes are working.
Development of Retail Marketing Group (RMG) plans in cooperation with Tier II marketing team & agencies, ensuring strategy alignment with National Marketing.
Work collaboratively with assigned Fixed Operations Manager to grow the Aftersales business.
Create and nurture business relationships with Retailer Principal Owners, General Managers, Service and Parts Managers focusing on our common business objectives.
Liaises between INFINITI CANADA and Retailer partners.
Utilize INFINITI/ NCI tools and software to analyze and identify opportunities within the Retailer financial statements and work with Retailers to improve profitability.
Work in partnership with a dedicated INFINITI Dealer Network Development Manager to address any facility and General Manager requirements including conducting Fresh Eyes Reports to assess the physical and digital space each Retailers offers.
Develop Annual Business Plans for each Retailer in Eastern Region.
Who We’re Looking for:
A University Degree preferred in business/marketing or equivalent experience plus a minimum of 5 to 7 years business experience with at least 3 years in the automotive industry. Automotive retail experience an asset.
The incumbent is expected to make decisions in the field relating to sales and marketing, Customer quality, warranty, service retention, parts and accessory loyalty, Retailer training, with minimal supervision.
Role is highly demanding for multi-tasking & focused listening/concentration skills – telephone calls, email, data analysis, report writing and travel.
By the nature of the position, the incumbent in this position deals with issues that require some analysis/creativity resolve (i.e. non-performing dealers).
Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.
All of us at Nissan and INFINITI – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility. Visa sponsorship for this position is not available at this time. Nissan is committed to a drug-free workplace.
Maintain and grow Market share in each assigned Retailer PMA (Primary Market Area).
Deliver wholesale volumes that support a well-balanced stock position and the achievement of retail sales objectives.
Oversee all Variable Operations areas of the Business. (Sales, New and Used, and F&I).
Enhance overall customer experience through the achievement of specific VOC (voice of Customer) objectives and process implementation – work closely with and support Retailers in achieving their customer satisfaction objectives. This involves conducting regular mystery shops to gauge how Retailer processes are working.
Development of Retail Marketing Group (RMG) plans in cooperation with Tier II marketing team & agencies, ensuring strategy alignment with National Marketing.
Work collaboratively with assigned Fixed Operations Manager to grow the Aftersales business.
Create and nurture business relationships with Retailer Principal Owners, General Managers, Service and Parts Managers focusing on our common business objectives.
Liaises between INFINITI CANADA and Retailer partners.
Utilize INFINITI/ NCI tools and software to analyze and identify opportunities within the Retailer financial statements and work with Retailers to improve profitability.
Work in partnership with a dedicated INFINITI Dealer Network Development Manager to address any facility and General Manager requirements including conducting Fresh Eyes Reports to assess the physical and digital space each Retailers offers.
Develop Annual Business Plans for each Retailer in Eastern Region.
A University Degree preferred in business/marketing or equivalent experience plus a minimum of 5 to 7 years business experience with at least 3 years in the automotive industry. Automotive retail experience an asset.
The incumbent is expected to make decisions in the field relating to sales and marketing, Customer quality, warranty, service retention, parts and accessory loyalty, Retailer training, with minimal supervision.
Role is highly demanding for multi-tasking & focused listening/concentration skills – telephone calls, email, data analysis, report writing and travel.
By the nature of the position, the incumbent in this position deals with issues that require some analysis/creativity resolve (i.e. non-performing dealers).
All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.
It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Brampton Ontario Canada