As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
CrowdStrike is seeking a Customer Value Architect (CVA) to join our Worldwide Sales and Operations Organization and help drive the success of our Customer Value Management Office (CVMO). The CVMO is key to CrowdStrike's overall strategy of Delighting Our Customers.
Comprised of Customer Value Architects (CVAs), the CVMO partners with Prospects and Customers to deliver a guided path to verified outcomes rooted in their organizational priorities. CVMs play an integral role with the account team to lead strategic Value Proposal discussions, Executive Business Reviews (EQBRs) and coordinated Partnership Success Reviews (PSRs). These conversations ensure Customers have a robust plan governing goal achievement as a CrowdStrike Customer, and a long-term, strategic plan for cyber security maturity and growth. CVAs will be hyper focused across all territories to deliver critical, customer-facing presentations centered around customer value and the customer journey, all through the lens of a proprietary flexible licensing model to enable customers to optimize all facets of their CrowdStrike investment and to mitigate loss of revenue risk across the enterprise.
This is a fully remote position with up to 25% travel required and aligned to Enterprise Customers & we are currently seeking top talent in the PST and MST time zone in North America as you will be supporting our west coast accounts.
What You’ll Do:
Support Field Sales in New Business Acquisition, Account Retention, and ARR Retention & Growth. Augment Field Sales with Flex Value Proposals, Business Value Assessments, Executive Business Reviews and Partnership Success Reviews, including Value Realized Analyses.
Support Customers in driving towards outcomes as defined by Customer. Develop a comprehensive understanding of Customer's goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs.
Collaborate with Customer and account team to create and evolve customer value roadmap pre- and post-sale.
Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers.
Connect all Customer data sources and uplevel documented insights to share in Value Proposals, Executive Business Reviews and Partnership Success Reviews (PSRs).
Partner with entire account to provide sales leadership secondary view of risk in accounts through completion of Heatmap of Risk Indicators.
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition.
What You’ll Need:
Minimum of 5 years of experience in related, customer-facing functional role (e.g. consulting, finance, business development, strategy). Experience in enterprise sales and operations is a plus.
Ability to ingest and simplify multiple sources of information (from Customer, Platform, Account Team, independent research) to generate and articulate insights.
Proficiency in cash flow and ROI financial metrics (NPV, IRR, Payback).
Strong quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders. Proven track record of managing large, complex projects and/or programs.
Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion.
Proven track record of working within a matrix environment.
High degree of emotional intelligence and professional presence, as the role is customer facing (ideally at the CIO,CFO,CISO level).
Comfort with ambiguity and natural aptitude for learning.
Advanced PowerPoint and Excel skills.
Proactive and self-starter attitude with high degree of intellectual curiosity and collaborative Team Member to other CVMs.
Bonus points for cybersecurity industry experience.
#LI-AR2
#LI-Remote
Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
For detailed information about the U.S. benefits package, please click here.
Expected Close Date of Job Posting is:01-24-2026