Hi, we’re PEXA
Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.
Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.
A day in the life
As a Customer Support Specialist at PEXA, you’ll be the friendly, knowledgeable voice our customers rely on when they need help, whether they’re conveyancers, lawyers, or financial professionals.
Your day starts with checking the queue for emails, and calls and you dive right in, solving issues quickly and keeping our customers informed every step of the way.
You’ll walk users through processes, share tips, and sometimes even turn a tricky query into a mini training session. When an enquiry needs a deeper look, you’ll collaborate with Level 2 and 3 teams, making sure every issue is resolved on time and to the highest standard. Along the way, you’ll log details in Salesforce CRM, switch between systems like Genesis, and celebrate those “aha” moments when you’ve made someone’s day easier.
Our team works in a supportive hybrid setup, three days in the Melbourne office and two from home. During your first eight weeks, you’ll receive hands-on training and plenty of support to set you up for success.
You’ll be part of a roster that keeps the phones running smoothly between 8.30am and 6.30pm, with varied start times, perfect for balancing work and life.
About the role
This role exists to deliver exceptional first-line support to PEXA customers, ensuring every interaction builds trust and confidence in our platform. You’ll play a key part in resolving customer queries, troubleshooting issues, and keeping digital property settlements running smoothly across Australia.
Key capabilities we’re looking for:
Customer focus: A passion for helping others and delivering seamless service experiences.
Problem-solving: Ability to troubleshoot confidently and think on your feet.
Technical confidence: Comfortable working across multiple systems (Salesforce CRM, Genesis, browsers, etc.).
Collaboration: Builds strong relationships with internal teams and external partners.
Adaptability: Thrives in a fast-paced, evolving environment with competing priorities.
What success looks like in the first 6–12 months:
You’ve built strong relationships with your teammates and PEXA customers.
You’re confidently managing a mix of live calls, and email enquiries, achieving high customer satisfaction scores.
You’re trusted to take ownership of issues from start to finish, escalating when needed.
You’ve developed a solid understanding of PEXA’s platform, systems and customer needs.
You’re developing subject matter expertise and exploring pathways in line with your career development.