WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
We are looking for a Customer Success Engineer (CSE) to work on strategic assignments that ensure customers are maximizing value from WalkMe solutions and improving overall customer sentiment.The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs.This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands-on resource for strategic initiatives.
当社は、WalkMe ソリューションから顧客が最大の価値を引き出し、顧客満足度を向上させるための戦略的な業務を担う Customer Success Engineer（CSE） を募集しています。CSE は、アドバイザリー、実装経験、カスタマーサクセスエンジニアリング、イネーブルメント、そしてプロアクティブな働きかけを組み合わせ、導入促進、継続率向上、成長を推進します。プロアクティブさは、レポート分析、AI の示唆の活用、顧客ニーズの先読みなどによって示されます。本ポジションは製品機能とビジネス成果の橋渡し役を果たし、信頼できるアドバイザーであると同時に、戦略的イニシアチブに対するハンズオンのリソースとして機能します。