What’s the opportunity?
We are looking for a Customer Success Associate who will be responsible for assisting customers experiencing any operating or procedural difficulty with the use of our products.
Looking for a reliable, detail-oriented, hard-working individual to join our Customer Success Team, working with both our internal teams as well as clients. Our ideal candidate is a good communicator, excellent listener, self-motivated, and natural problem solver who is able to work in a fast-paced, dynamic environment.
Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job. Escalates more complex and/or high-priority problems when needed to appropriate support personnel for resolution or escalation path. Verifies that suggested solutions effectively resolve the customers’ problems through verbal or email follow-up.