Customer Site Supervisor (UK)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Warehouse

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Unity Lab Services, a division of Thermo Fisher Scientific, seeks a Customer Site Supervisor to lead teams delivering integrated laboratory services. In this role, you'll ensure operational excellence while managing comprehensive laboratory support services including stockroom/inventory management, chemical handling, glassware washing, and laboratory maintenance. You'll guide cross-functional teams to consistently deliver exceptional customer service, while identifying opportunities for service expansion and process improvement. Working closely with customers and internal stakeholders, you'll ensure service level agreements are met, develop and track key performance metrics, and implement continuous improvement initiatives. This is an opportunity to contribute meaningfully by enabling our customers to advance scientific research and discovery.

Key Responsibilities

Team Leadership & Development

• Lead, develop and manage a cross-functional team of on-site laboratory support staff
• Oversee the full employee lifecycle including recruitment, onboarding, training, performance management and development
• Foster an inclusive, high-performance team culture aligned with Thermo Fisher Scientific values

Operations & Service Delivery

• Ensure consistent delivery of contracted services including stockroom management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support
• Monitor, analyse and report on key performance metrics to drive operational excellence
• Ensure completion of site audits, SOP implementation, and annual inventory processes

Customer & Stakeholder Management

• Act as the primary on-site liaison between the customer and Thermo Fisher Scientific
• Support customer business reviews in partnership with Programme/Regional Managers
• Coordinate customer visits and vendor activities on site

Continuous Improvement & Growth

• Identify opportunities to expand services and improve efficiency within customer environments
• Support Practical Process Improvement (PPI) initiatives and continuous improvement culture
• Partner with internal teams to support commercial opportunities and customer value creation

Health, Safety & Compliance

• Lead and support site safety programmes including hazard identification, inspections, and incident reporting/investigation
• Ensure compliance with UK health and safety regulations and internal policies
• Work closely with Environmental Health and Safety teams to maintain a safe working environment

Additional Responsibilities

• Contribute to additional projects and initiatives that support business growth and customer success

Minimum Requirements

Education

• GCSEs (or equivalent) required

• Degree in a relevant scientific or business discipline preferred, or equivalent combination of education and experience

• Preferred Fields of Study: business, science, or related field

• Demonstrated experience in laboratory services, facilities management, or a related operational environment

• Experience leading or supervising teams in a customer-facing or multi-site environment

• 2+ years of supervisory/leadership experience managing teams
• Strong analytical and problem-solving abilities to make informed decisions in a time-sensitive environment
• Excellent verbal and written communication skills with ability to interact professionally with all levels
• Proficiency in Microsoft Office suite including Excel, Word, PowerPoint

• This role is primarily based at a customer site and may involve independent working

• Experience with inventory management systems and SOPs
• Knowledge of laboratory safety protocols and GxP/regulatory requirements
• Basic chemical knowledge including handling, calculations, and tracking

• Understanding of UK health and safety standards (HSE)
• The role involves manual handling activities including lifting, pushing, and standing for extended periods, in line with UK manual handling guidelines
• Willingness to wear required PPE including lab coats, safety equipment
• Strong project management and organizational skills
• Customer-focused mindset with proven ability to build relationships
• Experience implementing process improvements and operational efficiency
• Valid driver's license and ability to travel to customer sites as needed

• Flexibility to work additional hours when required