At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
START YOUR CAREER NOW.
The Customer Service Manager will be responsible for managing the account representative, customer service representatives/ inside sales and administration teams to achieve maximum productivity and profitability. This will be done by improving communications, both internally and externally, motivating the current workforce by exercising professionalism, providing a safe work environment for employees and by providing superior service to our customers.
JOB RESPONSIBILITIES:
- Assist with cycle counting and inventory reconciliation
- Review open purchase orders, expedite material, and audit procurement cards
- Work with Branch Manager to deliver financial results (i.e. revenue, margin and return on capital employed)
- Work with Branch Manager to develop and initiate a strategy to increase market share (i.e. new products, existing and non-existing business)
- Support the account representatives and inside sales representatives in soliciting customers and growing market share
- Improve customer relationships with both an emphasis in and focus on excellent customer service
- Manage the account representative, inside sales and administration teams
- Perform warehouse and/or driver duties, when required
JOB REQUIREMENTS:
- High School diploma or equivalent
- Relevant business experience (drilling, oil and gas production, electrical and/or pipeline)
- Product knowledge in the oil and gas industry
- Employee relations and/or development experience, preferably in the oil & gas industry
- Written and oral communication skills, both internal and external
- Computer skills (Microsoft Office – Excel and Word)
- Follow established guidelines, policies, and procedures
- Must be able to physically lift up to 50 pounds.
- Must have current, valid driver’s license and acceptable driving record at all times.
- Work closely with other departments or business units and directly with customers
- Possess integrity and a dedication to results
- Analytical skills, objectivity and organizational skills
- Management experience
BENEFITS:
- Competitive Salary + bonus
- 401(k)/ Retirement savings
- Comprehensive Benefits (medical, dental, vision, life and disability coverage)
- Career growth
- Friendly work environment
- Paid vacation/holidays