Customer Service Associate

Job Title:              Customer Service Associate

Business:             Microprecision Gear Technology Limited

Location:             Hemel Hempstead

Reports to:         CS Team Lead

Date:                    2025

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SUMMARY

The Customer Service Associate will manage the administration of all transactional processes within Javelin (MRP) and supporting systems to maintain order book integrity spanning the order input to shipment invoice cycle.

Essential Duties and Responsibilities

• Update and maintain customer sales orders on Javelin (MRP system) by ensuring customer due dates, quantities and pricings are reflected accurately within the system and corresponding acknowledgements to customers demand portals.
• Liaise and communicate directly with customers where queries arise such as due dates, order pricing discrepancies etc.
• Raise and compile Production documentation in preparation for launching to shop floor; including Job cards, customer drawings / specifications and other documents as required.
• Raise dispatch documentation using the Javelin system, including Delivery notes, Invoices, Certificates of Conformity, and customer shipping documentation.
• Maintenance and filing of traceability documentation such as completed job cards, customer orders (hard copies) and other related documents as required.
• Support the team to complete the stock take process in line with compliance requirements
• Other related tasks including covering other areas of the business during absences, holidays, busier periods etc.

Skills and Experience Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Computer skills including proficiency in Microsoft Office software.
• Production related administration experience, including a very good understanding of the need for accuracy and full traceability and accountability.
• Working knowledge of MRP / Production control systems
• Experience of working in an Aerospace manufacturing environment is preferred
• Ability to prioritise in a busy manufacturing environment and work to customer due dates.
• Strong organisational skills including a high degree of accuracy.
• Good communications skills (written & verbal).
• Customer orientated service

• Commercial awareness & professionalism.
• Active listening skills with the ability to understand and interpret business priorities

Personal Attributes

• Hands on “can do” attitude.
• Energetic and self-motivated with a desire to provide excellent customer service.
• Flexible & able to work on own initiative but willing to work as a team to achieve objectives of the plant.
• Committed to continuous improvement.
• Demonstrates integrity in all aspects of the role.
• A flexible approach to the role to meet changing business demands which may include overtime attendance to support the team achieve their targets.

Minimum Education requirements

• A good standard of general education including a minimum of Grade 4 in GCSE English and Math.

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