Customer Service Agent

About Us:

How many companies can say they’ve been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Montreal, Canada.

What’s the role?

The Customer Service Agent handles a high volume of calls daily, taking orders and providing information to customers on how their orders are progressing throughout the network, which includes resolving essential product or service issues and following the escalation process as required.

Sound Interesting?

Here’s what you’ll do:

• Answers a high volume of incoming calls for order status updates and taking orders.
• Effectively utilizes the phone system to handle transfers, parks and voice mail.
• Answer the calls professionally, responding to complaints and inquiries in a courteous manner.
• ​Follows-up on customer requests, orders, and issues promptly
• Handles order entry of new jobs with DVI system
• Tracks orders using the DVI computer system.
• Tracks jobs to ensure timely deliveries.  Notifies customers of unexpected delays.
• Opens daily delivery boxes and receives frames
• Processes customer credits
• Other duties as required.

Do you qualify?

• High School Diploma with some college preferred
• 1 year call center experience or 3 - 5 years’ customer service experience is preferred.
• 1-2 years’ optical experience is preferred.
• Knowledge of ZEISS lenses is preferred.
• Typing speed of 40 wpm is an asset.
• Excellent communication skills.
• Bilingual (French/English)
• Ability to work under pressure and multitask.
• Ability to solve problems independently. 

Working Conditions and Special Demands:

• Ability to work in a multi-cultural business environment.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Programs
• Paid time off including vacation, personal, and sick days
• The list goes on!

ZEISS is an Equal Opportunity Employer

Your ZEISS Recruiting Team:

Jo Anne Mittelman

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.