About PushPress
PushPress is building the Intelligent Industry Ledger for boutique fitness.
We’re transforming how boutique gyms operate — and how the entire $100B fitness industry connects, transacts, and grows. Trusted by 5,000+ gyms and 500,000+ members, PushPress processes over $500M annually and is backed by Altos Ventures and Mucker Capital.
We're evolving from a traditional business system of record into an AI-powered Industry Ledger — an intelligent infrastructure layer that brings order to a highly fragmented boutique fitness industry. By unifying disconnected operators, workflows, and data into a single platform, we’re enabling faster decisions, new business models, cross-gym collaboration, and network effects that increase the value of every studio in our client base.
We’re a global team of builders, operators, and fitness fanatics on a mission to level the playing field for fitness entrepreneurs. If you're ready to help reshape an industry — let’s talk.
About the Role
As the Customer Experience Leader at PushPress, you’ll design and lead a world-class CX organization that fuels activation, retention, and long-term growth by helping every customer unlock the full value of the PushPress platform.
You’ll architect the systems, processes, and team structures that deliver seamless onboarding and exceptional support, setting every gym owner up for success from day one. This role blends strategy and execution: you’ll zoom out to design scalable frameworks, then zoom in to optimize the workflows and incentives that power the customer journey.
You’ll thrive here if you’re an empathetic operator who can think like an architect, act like an owner, and lead with data, all while keeping the human element at the core of the experience.