Customer Care Communications Analyst

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Customer Care team is a vital extension of Workday Support. Our diverse, global team is united by a commitment to delivering an extraordinary support experience and helping our customers succeed.

We operate globally, with teams across the Americas (California, Texas, Georgia, Costa Rica), EMEA (Dublin, Ireland, Warsaw, Poland), and APAC (Pune, India; Auckland, New Zealand).

We are looking for a Customer Support superstar to join our team in Warsaw, Poland!

About the Role

• Work closely with other Customer Care analysts to ensure our customers’ inquiries are efficiently followed up on
• Handle an incoming case queue and help resolve customer issues in a timely manner 
• Clearly and succinctly detail communications to customers 
• Liaison between the customer and our internal teams to ensure the customers’ needs are being met 
• Prioritize and raise customer issues as the need arises

About You

• Excellent teammate who will work across the organization and company to continue improving the way we serve our customers 
• Ability to collaborate and build positive relationships 
• Ability to understand and interpret data from multiple sources 
• Efficiently research customer issues and questions with a follow through to resolution
• Ability to work in a fast paced, dynamic, and upbeat environment 
• Experience with CRM software, Salesforce, Jira etc. a plus! 
• Able to absorb new concepts and technologies quickly 
• Attention to detail and able to keep track of lots of data effectively 

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!